Grocery Customer Experience Lead

Kroger; Two Rivers (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Kroger at 1010 22nd St, Two Rivers, WI 54241 is seeking a customer-focused associate to assist the department manager, answer product questions, stock and rotate items, and help create a safe, welcoming shopping environment. You will learn products, share knowledge with customers, and help sustain freshness and quality across the department.

The role emphasizes teamwork, safety, and delivering outstanding service to customers.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Second language (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Create an environment where customers feel welcome and appreciated by answering questions about department and store products.
• Gain knowledge of products and respond to questions with recommendations.
• Offer product samples to help customers discover new items.
• Inform customers of grocery specials.
• Provide customers with fresh products ordered.
• Recommend grocery items to meet customer needs.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions.
• Adhere to food safety regulations and maintain proper temperatures.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and notify managers of repairs.
• Notify management of accidents or safety risks.

Skills

Customer service

Communication

Teamwork

Product knowledge

Job description

Kroger at 1010 22nd St, Two Rivers, WI 54241 is seeking a customer-focused associate to assist the department manager, answer product questions, stock and rotate items, and help create a safe, welcoming shopping environment. You will learn products, share knowledge with customers, and help sustain freshness and quality across the department.

The role emphasizes teamwork, safety, and delivering outstanding service to customers.