Grocery Clerk

Kroger; Colorado Springs (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Grocery Clerk to enhance customer experience through exceptional service. Responsibilities include assisting customers, maintaining product quality, and ensuring safety standards. Ideal candidates will possess strong customer service and communication skills.

Qualifications

• Customer service skills required.
• Effective communication skills needed.
• Basic math skills for counting and calculations.

Responsibilities

• Help customers discover new items and inform them of food specials.
• Check product quality and maintain safety regulations.
• Label, stock, and inventory department merchandise.

Skills

Customer Service

Effective communication

Basic math

Job description

Join to apply for the Grocery Clerk role at Kroger.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items to ensure they get what they want and need.
• Check product quality to ensure freshness, review "sell by" dates, and take appropriate action.
• Provide customers with ordered fresh and non-perishable grocery products.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers, and keep temperature logs.
• Gain knowledge of products sold within the department and respond to customer questions with suggestions.
• Create a welcoming environment, making customers feel valued by answering questions and providing product information.
• Follow safety procedures, identify unsafe conditions, and notify management.
• Inspect equipment regularly and report repairs needed.
• Notify management of customer or employee accidents.
• Work cooperatively in a high-paced, sometimes stressful environment.
• Manage conflicts reasonably and cooperatively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when resolving issues.
• Support and assist minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Qualifications

• Customer Service skills.
• Effective communication skills.
• Basic math skills (counting, addition, subtraction).

Desired Previous Job Experience

• Customer Service skills.
• Retail experience.

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