Grocery Clerk

Kroger; Colorado Springs (CO); On-site; USD 28,000 - 36,000; Full time

Job summary

A leading grocery retailer is seeking a Grocery Clerk to enhance customer experience through exceptional service. Responsibilities include assisting customers with product inquiries, maintaining product quality, and ensuring a clean environment. The ideal candidate will demonstrate strong customer service skills and effective communication.

Qualifications

• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Help customers discover new items or products.
• Check product quality to ensure freshness.
• Adhere to all food safety regulations.

Skills

Customer Service

Effective Communication

Job description

Join to apply for the Grocery Clerk role at Kroger

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Help customers discover new items or products they inquire about.
2. Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
3. Check product quality to ensure freshness, review "sell by" dates, and take appropriate action.
4. Provide customers with fresh and non-perishable grocery products they have ordered.
5. Label, stock, and inventory department merchandise.
6. Report product ordering/shipping discrepancies to the department manager.
7. Stay current with present, future, seasonal, and special ads.
8. Adhere to all food safety regulations and guidelines.
9. Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
10. Gain knowledge of products sold within the department and respond to questions and make suggestions about products.
11. Create a welcoming environment for customers by answering questions regarding products sold within the department and throughout the store.
12. Reinforce safety programs by complying with safety procedures and notifying management of unsafe conditions.
13. Practice preventive maintenance by inspecting equipment and notifying management of repairs needed.
14. Notify management of customer or employee accidents.
15. Work cooperatively in a high-paced and sometimes stressful environment.
16. Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
17. Act with honesty and integrity regarding customer and business information.
18. Follow directions and seek assistance to resolve customer and business issues.
19. Support and assist minors, individuals with special needs, and older adults.
20. Perform essential functions of the position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer Service skills
• Retail experience

Additional details about the company, benefits, and application process are included in the original description. This revision streamlines the responsibilities and qualifications sections for clarity and focus, removing redundant content and organizing information logically.