Grocery Center Lead - Customer-Focused Operations

Food Lion; Richmond (VA); On-site; USD 19,000 - 23,000; Full time

Job summary

Food Lion in Richmond, VA is seeking a Center Store (Grocery) Associate to assist the Center Store Manager by delivering quality customer service and maintaining store standards. You will help maximize sales and minimize shrink through effective stocking, training, and adherence to policies.

The role emphasizes friendly customer interactions, teamwork, and compliance with safety guidelines while ensuring merchandise is properly displayed and stocked in accordance with company procedures.

Qualifications

• High school graduate or equivalent preferred.
• Excellent interpersonal, organizational, communication and customer service skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to use technical information to solve problems.
• Must meet minimum age requirements to perform specific job functions.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations.

Responsibilities

• Provide fast, friendly, and accurate customer service to create a positive shopping experience.
• Train, schedule, and maintain a qualified stock crew.
• Maintain a clean, neat appearance for the Center Store staff.
• Stock product according to policies and guidelines.
• Use ACIS and CAO tools for inventory and ordering.
• Follow Food Safety and Workplace Safety guidelines and procedures.

Skills

Interpersonal skills

Organizational skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Food Lion in Richmond, VA is seeking a Center Store (Grocery) Associate to assist the Center Store Manager by delivering quality customer service and maintaining store standards. You will help maximize sales and minimize shrink through effective stocking, training, and adherence to policies.

The role emphasizes friendly customer interactions, teamwork, and compliance with safety guidelines while ensuring merchandise is properly displayed and stocked in accordance with company procedures.