Grievance Resolution Specialist — Corrections

The GEO Group Australia Pty Ltd.; Colorado; On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Job summary

GEO Group seeks a Grievance Coordinator to manage receipt, investigation, and facility responses to detainee grievances. You will make recommendations for corrective action when appropriate, and ensure compliance with procedures.

You will support inmates in filing grievances, maintain records, and assist management in resolving issues, while performing additional administrative duties as assigned.

Qualifications

• High school diploma or equivalent certification required.
• Minimum of two (2) years as a Correctional Officer required.
• Working knowledge of correctional program objectives and applicable laws.
• Ability to write communications, documents, policies, and other written correspondence.
• Must be able to use computers and the software applications typically used by the facility.

Responsibilities

• Assists inmates/detainees in filing grievances through informal communication procedures.
• Maintains accurate records of prisoner grievances and any corresponding action.
• Investigates and recommends response action to management.
• Ensures full compliance with client agency procedures pertaining to inmate/detainee grievances.
• Recommends appropriate corrective action when warranted to management.
• Performs other administrative and investigative duties as assigned.

Skills

Written communication

Computer literacy

Flexibility

Maturity

Education

High school diploma

Job description

GEO Group seeks a Grievance Coordinator to manage receipt, investigation, and facility responses to detainee grievances. You will make recommendations for corrective action when appropriate, and ensure compliance with procedures.

You will support inmates in filing grievances, maintain records, and assist management in resolving issues, while performing additional administrative duties as assigned.