Grid Technologies Inside Sales Support Representative (SSR) (US)

Siemens Energy, Inc.; Raleigh (NC); Hybrid; USD 60,000 - 86,000; Full time

Job summary

Siemens Energy’s Grid Technologies SSR role sits at the heart of a dynamic sales team. You will be the primary contact for customers, guiding quotations, order acceptance, delivery, and installation, ensuring right products, at the right place, at the right time.

This position emphasizes relationship-building, problem-solving, and process improvements, balancing customer needs with internal coordination in high-pressure settings to deliver precise results.

Qualifications

• Associate or Bachelor’s degree.
• 5+ years of experience in sales support, customer service, or field support roles.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to quickly learn corporate systems (Salesforce, SAP).
• Strong organizational skills with the ability to multitask and meet deadlines.
• Self-motivated, resourceful, and collaborative team player.
• Detail-oriented with a focus on accuracy and customer satisfaction.

Responsibilities

• Support multiple account managers within the utility sales organization for Grid Technology products, providing day-to-day sales and customer support.
• Manage quotation intake by coordinating with business units and preparing accurate, competitive final proposals for customers.
• Review purchase orders for accuracy and compliance, enter orders into Order Entry systems, and initiate factory production.
• Provide proactive customer service by monitoring pending orders, resolving issues, and collaborating with factory teams to track delivery status and keep account managers informed.
• Update and maintain CRM tools (Salesforce) to ensure accurate forecasting, opportunity tracking, and sales pipeline visibility.
• Assist in developing targeted sales strategies, suggest process improvements, and consistently demonstrate a “Customer First” mindset in support of both customers and internal teams.

Skills

Sales support

Customer service

Field support

Account coordination

Education

Associate or Bachelor’s degree

Tools

Salesforce

SAP

Microsoft Office

Job description

Siemens Energy and Siemens Gamesa are becoming Omterra. \"We energize society\" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

About the Role

Job ID

306636

Location

United States of America

North Carolina

• UNITED STATES OF AMERICA
• North Carolina
• UNITED STATES OF AMERICA
• Texas

Remote vs. Office

Hybrid (Remote/Office)

Company

Organization

Grid Technologies

Business Unit

Full-time

Experience Level

Professional / Experienced

A Snapshot of Your Day

As a Grid Technology Sales Support Representative (SSR), you’ll be the backbone of a dynamic sales team. Acting as the main point of contact for customers, you’ll guide them from quotation and order acceptance through delivery and installation. Your role ensures customers receive the right products, at the right place, at the right time.

This position thrives on relationship-building, problem-solving, and process improvement. You’ll balance customer demands with internal coordination, navigating high-pressure situations while delivering accurate results. Your contributions will directly support Siemens Energy’s mission to drive innovation in the production, transmission, and distribution of electrical energy.

How You’ll Make an Impact

• Support multiple account managers within the utility sales organization for Grid Technology products, providing day-to-day sales and customer support.
• Manage quotation intake by coordinating with business units and preparing accurate, competitive final proposals for customers.
• Review purchase orders for accuracy and compliance, enter orders into Order Entry systems, and initiate factory production.
• Provide proactive customer service by monitoring pending orders, resolving issues, and collaborating with factory teams to track delivery status and keep account managers informed.
• Update and maintain CRM tools (Salesforce) to ensure accurate forecasting, opportunity tracking, and sales pipeline visibility.
• Assist in developing targeted sales strategies, suggest process improvements, and consistently demonstrate a “Customer First” mindset in support of both customers and internal teams.

What You Bring

• Associate or Bachelor’s degree.
• 5 or more years of experience in sales support, customer service, or field support roles. Candidates with more experience can be considered for a higher level, and vice versa.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Ability to quickly learn corporate systems (Salesforce, SAP).
• Strong organizational skills with the ability to multitask and meet deadlines.
• Self-motivated, resourceful, and collaborative team player.
• Detail-oriented with a focus on accuracy and customer satisfaction.

Willing and able to travel up to 10% locally/domestically, as required.
Applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team
The Grid Technology SSR team has grown steadily since its founding in 2000, now comprising 10 experienced professionals. Joining this collaborative, high-energy group offers exposure across Siemens Energy and opportunities for career development in a rapidly expanding industry.

Our Grid Technology division enables a reliable, sustainable, and digital grid! The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

• Career growth and development opportunities
• Company paid Health and wellness benefits

EqualEmployment Opportunity Statement
Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Aff… ... All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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