Senior Warranty and Field Service Engineer (US)

Siemens Energy, Inc.; Raleigh (NC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Grid Technologies in North America is seeking a Senior Warranty & Field Service Engineer for Distribution Transformers to ensure reliability and performance across the region. You will provide advanced technical support for warranty investigations, field service operations, and commissioning activities, engaging with customers and project teams to troubleshoot complex issues.

The role requires a Bachelor's degree in Electrical Engineering, 5+ years in transformer engineering and 8+ years in the

Qualifications

• Bachelor's degree in Electrical Engineering or related field is required.
• 5+ years of progressive experience in transformer engineering, field service, diagnostics, testing or warranty support.
• 8+ years in the transformer or power equipment industry with distribution transformer knowledge.
• Expertise in diagnostics, testing, commissioning and troubleshooting of transformers.
• Strong report-writing and communication skills.
• Willingness to travel ~40% and interact with customers and teams.

Responsibilities

• Provide advanced technical support for distribution transformer installations and warranty investigations across North America.
• Perform evaluations of warranty claims, determine failure causes, and recommend corrective actions.
• Coordinate root cause investigations involving electrical, mechanical, and operational issues.
• Collaborate with engineering, manufacturing, and field service teams to resolve complex issues.
• Review factory test reports and diagnostic results to guide repair strategies.
• Develop technical reports documenting findings, actions, and lessons learned.

Skills

Electrical Engineering degree

Transformer diagnostics

Field service

Root cause analysis

Report writing

Customer communication

Education

Bachelor's degree in Electrical Engineering or related field

Job description

Siemens Energy and Siemens Gamesa are becoming Omterra. \"We energize society\" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

Senior Warranty and Field Service Engineer (US)

About the Role

Job ID

306379

Location

United States of America

North Carolina

Remote vs. Office

Hybrid (Remote/Office)

Company

Grid Technologies

Business Unit

Transformers

Full-time

Experience Level

Professional / Experienced

A Snapshot of Your Day

Join us as a Senior Warranty & Field Service Engineer for Distribution Transformers, where you will play a pivotal role in ensuring the reliability and performance of transformers across North America. You will provide advanced technical support for warranty investigations, field service operations, and commissioning activities. Engaging with customers and project teams, you will troubleshoot complex issues and coordinate root cause analyses to enhance transformer performance. Your expertise will guide the development of corrective actions and support warranty determinations, making a significant impact on customer satisfaction and operational excellence.

How You'll Make an Impact

• Provide advanced technical support for distribution transformer installations and warranty investigations across North America.
• Perform evaluations of warranty claims, determining potential failure causes and recommending corrective actions.
• Coordinate detailed root cause investigations involving electrical, mechanical, and operational issues.
• Collaborate with engineering teams, manufacturing facilities, and field service personnel to resolve complex technical issues.
• Review and interpret factory test reports and diagnostic results to inform repair and remediation strategies.
• Develop technical reports documenting findings, corrective actions, and lessons learned to enhance future performance.

What You Bring

• Bachelor's degree in Electrical Engineering or a closely related technical field.
• 5 or more years of progressive experience in transformer engineering, field service, diagnostics, testing, or warranty support. Candidates with more experience can be considered for a higher level or vice-versa.
• 8 or more years of professional experience in the transformer or power equipment industry, with advanced knowledge of distribution transformers.
• Expertise in transformer diagnostics, testing, commissioning, and troubleshooting, along with a strong understanding of failure mechanisms.
• Proven ability to independently investigate and resolve complex technical issues, with strong report-writing and communication skills.
• Experience with transformer installation and commissioning best practices, and the ability to interact effectively with customers and engineering teams.

Willing and able to travel approximately 40%, as required.
Applicants must be legally authorized for employment in the United States without the need for current or future employer-sponsored work authorization. Siemens Energy employees with current visa sponsorship may be eligible for internal transfers.

About the Team

Grid Technologies
Our Grid Technology division enables a reliable, sustainable, and digital grid! The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

• Career growth and development opportunities
• Company paid Health and wellness benefits

EqualEmployment Opportunity Statement

Siemens Energy and Siemens Gamesa Renewable Energy is an Equal Opportunity and Affiantative Action Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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