Grid Reliability Dispatcher I (Outage & Restoration)

Duke Energy; United States; On-site; USD 70,000 - 80,000; Full time

Job summary

Duke Energy is seeking a Distribution Control Center Operator II to monitor and control the electric distribution system, helping restore power during outages while ensuring accurate real-time data in OMS, DMS, and SCADA systems.

You will work in a high-pressure, 24/7 environment, coordinating outages, directing field resources, and supporting emergency response efforts. Training includes SOPD II testing and an extensive Operator Training Certification program lasting many months.

Qualifications

• High-school Diploma or GED required.
• Associate degree in a technical field preferred.
• Experience as an operator or in utility environments is valued.
• Strong written and verbal communication skills essential.
• Good computer literacy and technical aptitude.
• Know-how of distribution systems, equipment, and operations.

Responsibilities

• Direct outage dispatching for feeder level outages and assist with substation outages.
• Review outage information and dispatch field resources to restore power.
• Ensure outage information is correctly modeled in OMS and DMS.
• Maintain accurate OMS/DMS distribution models for optimization.
• Authorize and model HLT, Clearance, DNO, and Information tags.
• Direct switching activities under supervision to optimize MWs in DMS.
• Monitor SCADA/DMS alarms and respond to abnormal conditions.
• Assist in directing restoration during large outages and emergencies.

Skills

Good written and verbal communications

Knowledge of distribution systems &操作

Education

High-school Diploma/GED

Associate degree (technical)

Job description

Duke Energy is seeking a Distribution Control Center Operator II to monitor and control the electric distribution system, helping restore power during outages while ensuring accurate real-time data in OMS, DMS, and SCADA systems.

You will work in a high-pressure, 24/7 environment, coordinating outages, directing field resources, and supporting emergency response efforts. Training includes SOPD II testing and an extensive Operator Training Certification program lasting many months.