PM Host - On Call

Hyatt Hotels Corporation; Chapel Hill (NC); On-site; USD 5,300 - 9,100; Full time

Benefits offered by this job

Discounted room rates

401K with company match

Tuition reimbursement

Employee discounts

Job summary

Hyatt in Mexico City is seeking a welcoming Restaurant Greeter to warmly greet guests, escort them to dining areas, present menus and set a positive first impression. The role emphasizes friendly, efficient guest interactions in a busy restaurant environment.

You will handle incoming calls, manage guest flow, and respond to special requests while following sanitation and safety standards. Prior host/hostess experience and a passion for service are valued.

Qualifications

• Clear communication with guests and staff
• Ability to hear well in a loud dining environment
• Ability to stand and walk throughout shift
• Physical ability to reach, bend and wipe surfaces
• Passion for delivering extraordinary service

Responsibilities

• Greet incoming and departing guests warmly; escort them to seating, present menus
• Answer phone calls and provide attentive service
• Manage guest flow, provide accurate wait times
• Attend to special guest needs and requests
• Maintain high-quality service by anticipating guest needs throughout dining
• Adhere to sanitation, safety and alcohol policies

Skills

Customer service

Communication

Multitasking

Attention to detail

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Greeters are responsible for welcoming and creating the first impression for guests. These individuals have the ability to influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Greeters may be the final point of contact and have the ability to ensure guest satisfaction. If you have worked as a restaurant host or restaurant hostess, your skills are invaluable to the position of Greeter at Hyatt. Your restaurant job experience will give you the tools to be successful as a restaurant Greeter at Hyatt.

We offer excellent benefits:

• Discounted and Friends & Family Room Rates upon hire
• 401K with company match
• Tuition Reimbursement
• 50% discount in Crossroads
• 20% discount in gift shop (exception: jewelry, UNC items, alcohol)
• Employee Stock Purchase Plan
• Discounts at various retailers – Apple, AT&T, Verizon, Headspace and many more

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Answer incoming calls to the restaurant and provide appropriate service
• Manage the flow of guests into the dining and bar areas, provide accurate wait times to incoming guests if appropriate
• Tend to special Guest needs and requests
• Observant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another guest and ensuring the drink is refilled prior to getting back to the stand).
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies

Requirements

• Must be able to clearly communicate Guests’ needs to servers, bussers, managers, etc.
• Must be able to hear well in a loud environment in order to answer telephone and respond to guest requests
• Must be able to walk and stand during entire shift
• Must be able to reach, bend, stoop and wipe
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment

This is a great opportunity to use your restaurant host or restaurant hostess job experience to begin a career at Hyatt.

The Standard, Mexico City | Mexico City , DIF , MX

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