Greeter/Host - Valle (Full Time)

Hyatt Hotels Corporation; Oceanside (CA); Hybride; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Complimentary hotel room nights

Discounted hotel room rates for staff

Bereavement and jury duty pay

Vacation, sick, and new child leave

Medical, dental and vision Insurance

401K with employer match

Employee Stock Purchase Plan

Complimentary employee meals

Résumé du poste

Hyatt Oceanside Valle is seeking a Greeter/Host for Valle (Fine Dining) in Oceanside, CA. The role requires hospitality experience, strong communication, multitasking, and tech-savviness to create a premier guest experience.

Expect to manage reservations, seat guests, assist with menus, and support the bar while maintaining a spotless host stand. The position offers a full-time (hourly) role with a $20.50/hour base pay and comprehensive Hyatt benefits.

Qualifications

• 3 years of experience as a Host.
• Desire to satisfy the needs of others in a fast-paced environment.
• Experience with POS systems is a plus.
• Strong willingness to help others and provide exceptional guest services.
• Outstanding customer service skills and a friendly demeanor.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Ability to deal with difficult customer questions.
• Must be available Tuesday – Saturday (from noon and on).

Responsabilités

• Greet guests with a warm welcome and seat them accordingly.
• Manage reservations and waitlists efficiently.
• Provide guests with menus and inform them of specials.
• Assist in maintaining cleanliness in the dining area.
• Answer phone calls and take reservations.
• Collaborate with servers to ensure excellent guest service.
• Ensure that the host stand is clean and organized, and all necessary materials are available.
• Confirm that iPads are charged and ready for use.
• Ensure restaurant menus are clean and in good condition. Notify the GM in advance if new menus need to be printed.
• Assist the bar with drink service and table cleaning.
• Take reservations for up to 20 covers.
• Know the Rules and Policy regarding moving tables inside the Restaurant.
• Understand and enforce policies and rules related to children.
• Confirm that hostesses check reservations for the following day and verify new reservations for the day. Notify relevant staff if the reservation is for a celebrity influencer or VIP.
• Ensure guest cards are completed the night before with accurate guest information.
• Organize seating preferences based on guest requests and adjust flow of service accordingly.
• Supervise guest comments and preferences in the guestbook for future visits, and record how many times they have dined with us.

Connaissances

Excellent communication

Multitasking

Tech savvy

Guest service

Outils

POS systems

Description du poste

Greeter/Host - Valle (Fine Dining) *Full Time*

jdv by Hyatt JDV Oceanside US - CA - Oceanside

Culinary

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

Valle by Chef Roberto Alcocer is an acclaimed dining destination that celebrates the vibrant flavors and culinary traditions of Mexico's Baja California region. Since its opening, Valle has earned recognition from both guests and industry leaders, including a place on Esquire's Best New Restaurants list, a James Beard Award distinction for Chef Roberto Alcocer, and a Michelin Star for three consecutive years, reflecting the team's unwavering commitment to exceptional cuisine and genuine hospitality. Inspired by the rich agricultural bounty of Baja California and California, Valle offers a dining experience guided by seasonality, craftsmanship, and a spirit of innovation. Every menu honors regional ingredients while embracing contemporary technique, delivering an experience that is unmistakably rooted in the spirit of Mexico.

We are looking for an experienced host/hostess. The ideal candidate will have host/hostess experience in a fine dining restaurant or stand alone restaurant. This person will have excellent communication skills, be able to multitask and be tech savvy. They will communicate properly and strongly with our high value guests. This person will be able to answer challenging questions and be comfortable having multiple face to face interactions. This person will be quick on their feet with answering questions in an eloquent manner.

Greeters are responsible for welcoming and creating the first impression for guests. These individuals can influence the overall restaurant experience by their interactions that include providing table accommodations and offering menu recommendations. Hosts will also have the following job responsibilities:

• Greet guests with a warm welcome and seat them accordingly
• Manage reservations and waitlists efficiently
• Provide guests with menus and inform them of specials
• Assist in maintaining cleanliness in the dining area
• Answer phone calls and take reservations
• Collaborate with servers to ensure excellent guest service
• Ensure that the host stand is clean and organized, and all necessary materials are available.
• Confirm that iPads are charged and ready for use.
• Ensure restaurant menus are clean and in good condition. Notify the GM in advance if new menus need to be printed (restaurant menu, wine menu, and bar menu).
• Assist the bar with drink service and table cleaning.
• Take reservations for up to 20 covers.
• Know the Rules and Policy regarding moving tables inside the Restaurant. (example when we can put together table 53 and 58)
• Understand and enforce policies and rules related to children.
• Confirm that hostesses check reservations for the following day and verify new reservations for the day. Notify relevant staff if the reservation is for a celebrity influencer or VIP.
• Ensure guest cards are completed the night before with accurate guest information.
• Organize seating preferences based on guest requests (e.g. window or patio seating) and adjust flow of service accordingly
• Supervise guest comments and preferences in the guestbook for future visits, and record how many times they have dined with us.

The hourly rate for this position is $20.50/hr

Qualifications

Hyatt has a very competitive benefit package for colleagues, which may include:

• 12 Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!

Qualifications

• 3 years of experience as a Host. (Preferably in a fine dining establishment.)
• A true desire to satisfy the needs of others in a fast-paced environment.
• Experience with POS systems is a plus.
• Strong willingness to help others and provide exceptional guest services.
• Outstanding customer service skills and a friendly demeanor.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Ability to deal with difficult customer questions.
• Must be available Tuesday – Saturday (from noon and on)

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.