Greeter - 1799/The Harpeth Hotel

The Harpeth Franklin Downtown, Curio Collection by Hilton; Franklin (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Team Member Hotel Discount Program

Uniforms Provided

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

The Harpeth Franklin Downtown, Curio Collection by Hilton in Franklin, TN is seeking a friendly Host/Hostess to greet guests, escort them to tables, and present menus. You will be the first impression and set the tone for a memorable dining experience.

Coordinate seating, manage reservations, communicate with servers and kitchen to ensure timely service, and warmly assist guests from arrival to departure.

Qualifications

• First point of contact for guests, making them feel welcome.
• Ability to manage seating flow and reservations efficiently.
• Maintain a clean, inviting entry and dining area.

Responsibilities

• Greet guests, escort to tables, pull out chairs and present menus.
• Ensure entry doors are clean and welcoming, menus ready and neat.
• Inform servers of location and assigned stations; coordinate seating.
• Plan seating layout and manage reservations for the evening.
• Maintain communications with servers, managers, and kitchen for timing.
• Greet guests at departure to ensure a pleasant end to the visit and address issues.

Skills

Guest greeting

Table seating

Reservation coordination

Communication

Teamwork

Job description

COMPANY OVERVIEWAt Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.POSITION PROFILEGreet and seat all guests and ensure a quality dining experience. Supervises and coordinate the activities of the dining room in a restaurant.ESSENTIAL RESPONSIBILTIESGreet guests, escort them to their table, pull chair out for the guest, and present menus.Make sure entry doors are clean, free of debris and are inviting, and welcoming.Make sure all menus are wiped down, free of spots or stains, and complete with any special food and beverage items.Inform servers of their location and assigned station. Plan out the seating chart and organize the reservations for the evening.Check with the phone reservationists or answering machine messages to assure you have all reservations.Check with manager to assure private parties are properly staffed and organized for the evening.Check with kitchen to verify menu items are readily available.Keep in constant contact with the servers, manager, and the kitchen to ensure timing and food preparation is synchronized with guest flow.Greet guest as they are leaving the restaurant to ensure guest had a pleasant dining experience. Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment, they are also the last.Check with every guest to note any problem to quickly get a manager.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIESYou are the first point of contact for guests. You’ll greet them, make them feel welcome, answer questions.Making sure guests feel comfortable, valued, and attended to is the core of the role.Handling special requests (e.g., seating for kids, accessibility), dealing with waiting lists, helping resolve issues.Positive Attitude & EmpathyKnowledge of Restaurant Flow & Basic SystemsPHYSICAL DEMANDSAble to lift, push, carry 20 - 40 lbs.Stand continuously for long periods of time.Communicate information and hotel services to management, staff and guests.BENEFITS PACKAGECompetitive SalaryDaily Pay!Team Member Hotel Discount ProgramUniforms Provided for most positionsBenefits - Health, Dental, Vision, Life Insurance, and other supplemental optionsPaid PTO401k with employer matchFood and Beverage DiscountsTuition ReimbursementWHY THE 1799 KITCHEN and BAR ROOM:Our chefs honor the seasons with locally inspired menus, while the bar showcases more than 250 whiskeys and handcrafted cocktails that reflect the same thoughtful artistry. Warm, elegant, and alive with conversation, 1799 is where genuine hospitality meets modern Southern style.Working here means moving fast, thinking creatively, and taking pride in every detail — from the first greeting to the final garnish. It’s a team of passionate professionals who bring energy, heart, and craft to everything they do. We believe the best hospitality starts with people who care about their craft and about one another. If you take pride in the details, enjoy being part of a team, and love making someone feel at home, we’d love to welcome you to 1799.As historic downtown Franklin's only hotel, we pride ourselves on being a home away from home for our guests and our team members are a large part of that experience. From benefits like special hotel rates around the world to discounted food and beverage items, we are made for those who love to travel as much as our guests.At The Harpeth, we are dedicated to being open minded and implementing new ideas to assure a high level of productivity and professionalism. We do our best to encourage communication and listening to every team member equally. We are committed to you and your career advancement by providing you the opportunity to be successful through career growth and internal promotions.If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love of history and a small-town vibe, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk!