Greeter

Troon; Phoenix, Northern (AZ, KY); On-site; USD 42,981,000 - 54,443,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) Retirement Plan

Job summary

Phoenix Country Club in Phoenix, AZ is seeking a friendly Greeter to welcome guests, escort them to tables, present menus, and help maintain high service standards in a fast-paced dining room.

The ideal candidate will have a high school diploma or GED (or related experience), be upbeat, outgoing, and able to multitask. This position offers healthcare benefits and a retirement plan through Troon.

Qualifications

• High school diploma or GED; or 1–3 months related experience or training; or equivalent combination of education and experience.
• Must be upbeat, outgoing and possess a strong ability to multitask.

Responsibilities

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
• Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service
• Remains visible on the dining room floor, and is easily accessible to guests, staff and management
• Checks all tables daily, before service to ensure proper settings
• Assists with side work and/or assisting service staff with bussing tables, etc.
• Communicates guest requests and concerns to the department manager
• Incorporates safe work practices in job performance
• Regular and reliable attendance
• Performs other duties as required
• The job description notes that this is not an exclusive list and duties may evolve.

Skills

English communication

Customer service

Multitasking

Guest greeting

Attention to detail

Education

High school diploma or GED

Job description

Phoenix Country Club
Phoenix, AZ 85014, USA

Description

Phoenix Country Club, located in Phoenix, AZ, is pleased to announce an excellent career opportunity for a Greeter! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part ofTroon, you’ll contribute to a global leader in golf and community management.

General Purpose:

Presents a positive first impression of the Dining Room friendliness, excellent service and high standards. This person greets Guests upon arrival, shows Guests to their table and bids Guests farewell as they leave. This person continuously monitors guest needs and the workflow of the restaurant and communicates progress with leaders.

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists.
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Remains visible on the dining room floor, and is easily accessible to guests, staff and management.
• Checks all tables daily, before service to ensure proper settings.
• Assists with side work and/or assisting service staff with bussing tables, etc.
• Communicates guest requests and concerns to the department manager.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be upbeat, outgoing and positive and possess a strong ability to multitask.

Preferred Requirements:

• 1+ years prior experience preferred
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment

Physical Demands:

Frequently stands, walks, talks and hears. Occasionally sits, reaches with arms and hands, tastes, smells, climbs, balances, stoops, kneels, crouches or crawls. Occasionally uses hands. Regularly lifts up to 10 pounds. Occasionally works in outdoor weather conditions. Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Must be able to carry natural conversation with Guests without sounding scripted or intrusive.
• Attention to cleanliness and safety.
• Must have legible handwriting.
• Patience and customer-oriented approach.
• Must be able to read menus.
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance.
• Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to respond to Guest requests.

  This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

  Benefits & Other Compensation:

  This position includes eligibility for the following benefits, subject to applicable plan terms:

  • Healthcare Benefits – Medical (if determined by the ACA measurement)
  • Retirement Benefits – 401(k) with employer match (19 years of age and older)

  Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

  About Troon

  Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

  Equal Opportunity Employer
  This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.