Greeter

Troon International; Phoenix (AZ); On-site; USD 19,286 - 24,796; Full time

Job summary

Phoenix Country Club in Phoenix, AZ is seeking a friendly Greeter to welcome guests and guide them to seating, ensuring a warm first impression in a fast-paced dining environment.

Responsibilities include greeting guests, escorting to tables, announcing seating, and supporting service staff while maintaining high standards of cleanliness and courtesy. GED or high school diploma is required; prior guest-facing experience is preferred.

Qualifications

• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s name
• Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists.
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service
• Remains visible on the dining room floor, and is easily accessible to guests, staff and management.
• Checks all tables daily, before service to ensure proper settings.
• Assists with side work and/or assisting service staff with bussing tables, etc.
• Communicates guest requests and concerns to the department manager.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

Skills

Customer service

Communication

Multitasking

Guest relations

Education

High School Diploma or GED

Job description

Phoenix Country Club
Phoenix, AZ 85014, USA

Description

Phoenix Country Club, located in Phoenix, AZ, is pleased to announce an excellent career opportunity for a Greeter! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part of Troon, you’ll contribute to a global leader in golf and community management.

General Purpose

Presents a positive first impression of the Dining Room friendliness, excellent service and high standards. This person greets Guests upon arrival, shows Guests to their table and bids Guests farewell as they leave. This person continuously monitors guest needs and the workflow of the restaurant and communicates progress with leaders.

• Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
• Controls the flow of work in the room by seating guests in station rotation while maintaining guest lists.
• Observant to Guests' needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).
• Remains visible on the dining room floor, and is easily accessible to guests, staff and management.
• Checks all tables daily, before service to ensure proper settings.
• Assists with side work and/or assisting service staff with bussing tables, etc.
• Communicates guest requests and concerns to the department manager.
• Incorporates safe work practices in job performance.
• Regular and reliable attendance.
• Performs other duties as required.

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be upbeat, outgoing and positive and possess a strong ability to multitask.

Preferred Requirements

• 1+ years prior experience preferred
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment

Physical Demands

Frequently stands, walks, talks and hears. Occasionally sits, reaches with arms and hands, tastes, smells, climbs, balances, stoops, kneels, crouches or crawls. Occasionally uses hands. Regularly lifts up to 10 pounds. Occasionally works in outdoor weather conditions. Noise level is moderate.

Job Knowledge, Skill, and Ability Preferences

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co‑workers, the manuals for the equipment the associates may use are in English).
• Must be able to carry natural conversation with Guests without sounding scripted or intrusive.
• Attention to cleanliness and safety.
• Must have legible handwriting.
• Patience and customer-oriented approach.
• Must be able to read menus.
• Must be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistance.
• Must be able to clearly communicate Guests' needs to Servers, Bussers, Managers, etc.
• Must be able to hear well in a loud environment in order to respond to Guest requests.
• Excellent people skills with a friendly attitude.
• Responsible and trustworthy

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.