GRC Customer Success Manager — Remote Growth & ROI

Isupark; Ames (IA); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Workiva is seeking a Customer Success Manager for Governance, Risk, and Compliance to drive adoption of the Workiva Platform within named accounts and ensure ongoing ROI.

You will partner with Services, Support, Marketing, and Sales to onboard, train, and support customers, develop success plans, and guide renewal discussions. Candidates should have 2+ years in customer success or related roles and a degree; travel up to 10%.

Qualifications

• Minimum Qualifications: Undergraduate degree or equivalent combination of education and experience; an advanced degree may be considered
• 2 years of related experience (Customer Success, Customer Service, Account Management or Sales)

Responsibilities

• Drive customer adoption of Workiva solutions
• Ensure continuous ROI to your customers
• Consult on best practices, workflows, and management business reviews
• Develop multi-purpose relationships throughout customer organizations
• Identify risks within named accounts & take appropriate actions to manage and/or elevate to an efficient resolution
• Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans
• Advocate for customers internally by providing continuous feedback to Workiva’s Sales, Services, Marketing, Product, & Engineering teams
• Work with Sales to understand the details of upcoming renewals
• Teach customers how to use the Workiva Platform
• Use customer management tools to track customer communication, issues, and metrics

Job description

Workiva is seeking a Customer Success Manager for Governance, Risk, and Compliance to drive adoption of the Workiva Platform within named accounts and ensure ongoing ROI.

You will partner with Services, Support, Marketing, and Sales to onboard, train, and support customers, develop success plans, and guide renewal discussions. Candidates should have 2+ years in customer success or related roles and a degree; travel up to 10%.