GRC Customer Success Manager: Drive ROI & Adoption

Workiva, Inc.; Ames (IA); Remote; USD 57,000 - 91,000; Full time

Benefits offered by this job

Discretionary bonus

RSUs

401(k) match

Benefits package

Job summary

Workiva is seeking Customer Success Managers to be the primary point of contact for named accounts, guiding customers through the lifecycle to maximize ROI on the Workiva Platform. You will collaborate with Services, Support, Marketing, and Sales to drive adoption, onboarding, training, and ongoing support.

Your role focuses on managing relationships across customer organizations, identifying growth opportunities post-sale, and ensuring milestones in the Customer Journey are met with effective

Qualifications

• Undergraduate degree or equivalent combination of experience and education; advanced degree may be considered in lieu of professional experience.
• 2 years of related experience (Customer Success, Customer Service, Account Management or Sales).

Responsibilities

• Drive customer adoption of Workiva solutions
• Ensure continuous ROI to customers
• Consult on best practices, workflows, and management business reviews
• Develop multi-purpose relationships throughout customer organizations
• Identify risks within named accounts and elevate for resolution
• Ensure customers work toward key milestones of the Customer Journey using Success Plans
• Advocate for customers by providing feedback to internal teams
• Work with Sales to understand renewals details
• Teach customers how to use the Workiva Platform
• Use customer management tools to track communication, issues, and metrics

Skills

Communication skills

Presentation skills

Time management

Prioritization

Consultative mindset

Education

Undergraduate degree or equivalent

Advanced degree may be considered

Job description

Workiva is seeking Customer Success Managers to be the primary point of contact for named accounts, guiding customers through the lifecycle to maximize ROI on the Workiva Platform. You will collaborate with Services, Support, Marketing, and Sales to drive adoption, onboarding, training, and ongoing support.

Your role focuses on managing relationships across customer organizations, identifying growth opportunities post-sale, and ensuring milestones in the Customer Journey are met with effective