Graveyard Dispatcher

Golden West Security; Los Angeles (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Paycom - ATS in Pacoima, CA is seeking a part-time dispatcher with a high school diploma. The role involves handling calls, routing requests, and coordinating with clients, security officers, tow companies, and police as needed.

Responsibilities include monitoring CCTV, maintaining records, and ensuring smooth shift operations while communicating clearly in a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Strong customer service and communication skills expected.

Responsibilities

• Handle incoming calls and route as necessary.
• Dispatch resources according to client needs.
• Communicate with clients, officers, tow companies and police when needed.
• Record and maintain files of customer requests and services performed.
• Monitor CCTV and report issues through the chain of command.
• Coordinate service and schedules to ensure timely responses.

Skills

Customer Service

English Language

Education

High School Diploma

Job description

Job Details: Job Location: Legal Address - Pacoima, CA 91331, Position Type: Part Time, Salary Range: $18.50 - $18.75 Hourly, Schedule

Monday- Tuesday 2300-0700

Job Summary

Handle incoming calls, schedule, and dispatch resources as appropriate. Communicate with clients, the public, security officers, tow companies and police if necessary. Monitors CCTV cameras and reports any issues or incidents through the chain of command. Dispatch resources according to client’s needs. Strictly follow procedures.

Education and Experience

High School Diploma - or the equivalent (for example, GED)

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Work Setting

Office setting.

Body Positioning

Employee may need to frequently walk, sit, and reach; may need to stand, lift, carry, stoop, kneel, crouch, grip and grasp. May occasionally need to lift up to 20 lbs.

Primary Job Duties

• Handle all incoming calls and route as necessary.
• Dispatch resources, as necessary.
• Communicate with clients, citizens, officers, tow companies and police if necessary.
• Confer with customers or supervising personnel to address questions, problems, or requests for service.
• Oversee all communications within specific shifts.
• Monitor personnel to coordinate service and schedules.
• Monitors CCTV cameras and reports any issues or incidents through the chain of command.
• Record and maintain files or records of customer requests, work or services performed.
• Ability to relay information in a fast-paced environment.
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.
• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications.
• Ability to work under stress and remain calm.
• Good judgment skills and ability to make decisions quickly.

Qualifications