Grateful Patient Program Assistant Director for Development

UTHealth Houston; Houston (TX); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

100% paid medical premiums

Generous time off

Longevity pay

Retirement plan

Job summary

UTHealth Houston's Department of Development and Alumni Engagement seeks a Grateful Patient Program Assistant Director to partner with clinicians, faculty, chairs, and staff to strengthen engagement and connect grateful patients and families with philanthropy. This role supports a relationship-based program and works primarily on-site, with up to four days per week in Houston.

The ideal candidate has 3+ years in philanthropy or nonprofit settings, a Bachelor's degree, and strong training,

Qualifications

• Bachelor's degree in a related field or equivalent four years of experience.
• 3 years of relevant work experience; healthcare/non-profit preferred.
• Proficiency with Excel and PowerPoint.
• Strong relationship-building, communication, and training skills.
• Ability to work primarily on-site, up to four days per week.

Responsibilities

• Develops close working partnerships with faculty physicians and clinic staff to encourage engagement with the Office of Development.
• Plans, coordinates, and delivers training/education initiatives for faculty physicians and clinical stakeholders.
• Facilitates grateful patient referrals by enabling and supporting referral pathways.
• Maintains CRM documentation of referral activity in Salesforce and uses Excel for data integrity.
• Coordinates with Prospect Research for appropriate prospect assignment and next-step strategy.
• Partner with data analytics to review KPIs and provide timely insights.
• Support stewardship of Honored Caregiver recognition and related marketing initiatives.
• Ensure terms and practices comply with HIPAA-minded privacy standards.

Skills

Relationship-building

Public speaking

Training delivery

Stakeholder management

Education

Bachelor's degree in related field

Tools

Salesforce

Excel

PowerPoint

Job description

Help shape the culture of philanthropy across UTHealth Houston's clinical environment. Our Department of Development and Alumni Engagement is looking for a Grateful Patient Program Assistant Director to partner with clinicians, faculty, department chairs, and staff throughout UTHealth Houston, especially McGovern Medical School, to strengthen engagement, connect grateful patients and families with philanthropy, and support a relationship-based grateful patient program.
This is not a frontline fundraising role, but candidates should understand philanthropy, fundraising, and nonprofit organizations. A healthcare or clinical background is beneficial. Success in this role requires strong relationship-building skills, confidence in speaking to groups and delivering professional training, and excellent written and verbal communication skills. Because relationship-building is most effective face-to-face, candidates should expect to work primarily on-site, generally up to four days per week. Proficiency with Excel and PowerPoint is preferred.
What we do here changes the world. UTHealth Houston is Texas's resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That's where you come in.
Once you join us, you won't want to leave. It's because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you’d expect from a top healthcare organization (benefits, insurance, etc.), plus:

• 100% paid medical premiums for our full-time employees
• Generous time off (holidays, preventative leave day, both vacation and sick time - all of which equate to around 37-38 days per year)
• The longer you stay, the more vacation you'll accrue!
• Longevity Pay (Monthly payments after two years of service)
• Build your future with our awesome retirement/pension plan!

We take care of our employees! As a world-renowned institution, our employees' wellbeing is important to us. We offer work/life services such as...

• Free financial and legal counseling
• Free mental health counseling services
• Gym membership discounts and access to wellness programs
• Other employee discounts including entertainment, car rentals, cell phones, etc.
• Resources for child and elder care
• Plus many more!

Position Key Accountabilities:

• Develops close working partnerships with faculty physicians, administrative leaders, clinic managers, and clinical staff within assigned departments to encourage trust, collaboration, and engagement with the Office of Development.
• Plans, coordinates, and delivers training/education initiatives for faculty physicians and clinical stakeholders to support a successful culture of grateful patient and family giving, including small group and 1:1 education.
• Facilitates grateful patient referrals by enabling and supporting referral pathways (e.g., Epic referral function and direct clinician-to-liaison communication), ensuring referrals are triaged promptly and routed appropriately to development colleagues.
• Maintains accurate documentation of referral activity, interactions, and outcomes in CRM tools (e.g., Salesforce) and uses Excel and other tracking tools as needed to support data integrity and reporting.
• Coordinates with Prospect Research to support appropriate prospect assignment and next-step strategy; may conduct limited discovery outreach to referred individuals to better understand interests and connections in order to support matching to the appropriate gift officer (no solicitation).
• Partners with the data analytics team to participate in KPI reviews, track engagement and referral outcomes, and provide timely analysis and recommendations that guide strategic planning and continuous improvement.
• Partners with Administrative Support to ensure stewardship of Honored Caregiver recognition and marketing initiatives as applicable.
• Supports compliant handling of sensitive information and coordinates program activity consistent with applicable privacy standards (including HIPAA-minded practices when working in clinical environments and referral contexts).
• Participates in regular University development meetings as directed and attends events/special functions as requested.
• Performs other duties as assigned.

Minimum Education:

At least a Bachelor's Degree in a related field is required. You may substitute required education with equivalent four (4) years of experience beyond the minimum experience requirement.

Minimum Experience:

3 years of relevant work experience required. Prefer candidates with clinical and/or non-profit experience.

Physical Requirements:

Exerts up to 50 pounds of force occasionally and/or up to 20 pounds frequently and/or up to 10 pounds constantly to move objects.

Security Sensitive:

This position is a security-sensitive position pursuant to Texas Education Code 51.215 and Texas Government Code 411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code 117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. 791.4.

Residency Requirement:

Employees must permanently reside and work in the State of Texas.