Grant Funded Retention Specialist

Roanoke--chowan-Community-College; Ahoskie (NC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Vacation

Sick Leave

401K/457 Plan

Job summary

Roanoke-Chowan Community College seeks a student-support focused professional to assist students in overcoming obstacles to academic success and to monitor early alert signals.

You will provide academic advising, help students plan for careers, and connect them with campus and community resources while maintaining FERPA confidentiality and reporting outcomes.

Qualifications

• Bachelor's degree from an accredited institution.
• One year of relevant and appropriate experience working in a program and/or with disadvantaged and at-risk students.
• Knowledgeable of retention and academic strategies, and financial literacy.

Responsibilities

• Assist students with alleviating obstacles to academic success and set goals.
• Monitor early alert system and provide proactive student support.
• Offer academic support, determine needs for services, and help choose a major.
• Maintain confidentiality per FERPA and document counseling sessions.

Skills

Team player

Problem solver

Multi-tasker

Independent worker

Strong computer skills

Data reporting

Communication skills

FERPA compliance

Customer service

Record keeping

Office software proficiency

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job DescriptionAssists students with alleviating obstacles to academic success. Monitors Watermark Insight Student Engagement early alert system to provide proactive student support. Provide academic support to students, including determining their needs for services and helping them to choose a major. Identify behaviors that indicated a lack of academic success strategies; and implement intervention plans by connecting students with support staff and other resources to improve academic standing. Provides direction to students for navigating academic and non-academic resources on campus, online, and in the community. Assist students with setting goals and identifying, planning for, and overcoming potential obstacles in academic and career planning. Develop rapport and trust with students to support successful goal completion. Monitor student progress and conduct advising sessions with students regularly. Assist students and instructors solve issues that arise, which impact academic goals, persistence, and attendance. Maintain a level of confidentiality regarding documents received and other matters involving students and the program in compliance with FERPA regulations. Serve on campus standing committee as assigned. Performs other duties as assigned that support the overall objective of the position as assigned by the TRIO Student Support Services Director and Dean of Student Services.COMPETENCIES:Ability to be a team player, a problem solver, to follow complex directions, to be a multi-tasker, and must have a demonstrated ability to work independently with good judgment in decision-making. Strong computer skills and demonstrated ability to maintain student database/consolidate data into statistical reports required. Ability to assist in the distribution of academic monitoring and early alert reports to instructors and in the scheduling of follow-up meetings with students. Ability to produce and maintain statistically based reports. Well-organized, flexible, and ability to uphold the mission and vision of Roanoke-Chowan Community College in every aspect of the work. Ability to maintain a high level of professionalism and confidentiality while interacting with internal and external stakeholders while remaining adaptable, proactive, resourceful, and efficient Proficiency in computer and office software applications. Ability to communicate effectively both orally and in writing with faculty, staff, and students. Ability to properly and accurately document within the prescribed guidelines all contacts, conferences, and counseling sessions with students. Ability to relate to people from differing educational, economic and social backgrounds. Work experience in an office setting; record keeping experience. Excellent customer service skills with internal and external customers. Ability to work well with the public in high pressure situations. Ability to multitask and to perform detailed tasks accurately. Strong computer skills with a focus on office applications. Two or more years of experience in a community college setting or educational institution.Minimum QualificationsBachelor's degree from an accredited institution. One year of relevant and appropriate experience working in a program and/or with disadvantaged and at-risk students. Knowledgeable of retention and academic strategies, and financial literacy.Preferred QualificationsAbility to work well with the public in high pressure situations. Ability to multitask and to perform detailed tasks accurately. Strong computer skills with a focus on office applications. Two or more years of experience in a community college setting or educational institution.Roanoke-Chowan Community College does not discriminate on the basis of race, color, creed, national or ethnic origin, sex, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following have been designated to handle inquiries regarding the non-discrimination policies: Title IX/Equity and ADA/Section 504 Coordinator, Dean of Student Services,109 Community College Road, Student Services Bldg. Room 111F, Ahoskie, NC 27910, [phone].(Employee complaints), Director of Human Resources,Human Resources, 109 Community College Road, Jernigan Bldg. Room 103, Ahoskie, NC 27910, [phone]. Any complaints filed against the Title IX/Equity Coordinator or ADA/Section 504 Coordinator shall be handled by the Executive Vice President of Academic and Student Affairs, 109 Community College Road, Jernigan Bldg. Room 104, Ahoskie, NC 27910, [phone].We offer a complete benefits package to full-time employees including:Health InsurancePaid HolidaysVacationSick LeaveOptional flexible benefits: dental, vision, 401K/457, deferred compensation plans, flexible spending accounts, life insurance, long-term disability.