Grant Funded Retention Specialist

Roanoke-Chowan Community College; Ahoskie (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Roanoke-Chowan Community College is seeking an Advisor to assist students in overcoming obstacles to academic success and to provide proactive support through the Watermark Insight system. You will guide students in choosing majors, accessing campus, online, and community resources, and conducting regular advising sessions.

The role requires strong communication, data reporting, confidentiality, and the ability to multitask in a college setting.

Qualifications

• Bachelor’s degree from an accredited institution.
• One year of relevant experience working with disadvantaged and at-risk students.
• Knowledgeable of retention and academic strategies, and financial literacy.
• Strong computer skills with a focus on office applications.
• Ability to multitask and to perform detailed tasks accurately.
• Two or more years of experience in a community college setting or educational institution.

Responsibilities

• Assist students with alleviating obstacles to academic success and provide proactive support.
• Monitor early alert system and connect students with support staff and resources.
• Develop rapport and guide students in navigating campus, online, and community resources.
• Conduct advising sessions and monitor student progress.
• Assist instructors and document counseling contacts per FERPA guidelines.
• Maintain confidentiality and serve on committees as assigned.
• Perform other duties to support the TRIO Student Support Services Director and Dean of Student Services.

Skills

Teamwork

Problem solving

Multitasking

Data reporting

Confidentiality

Communication

Office software

Customer service

Public interaction

Record keeping

Independent work

Education

Bachelor's degree

Tools

Microsoft Office

Student information systems

Job description

Assists students with alleviating obstacles to academic success. Monitors Watermark Insight Student Engagement early alert system to provide proactive student support. Provide academic support to students, including determining their needs for services and helping them to choose a major. Identify behaviors that indicated a lack of academic success strategies; and implement intervention plans by connecting students with support staff and other resources to improve academic standing. Provides direction to students for navigating academic and non-academic resources on campus, online, and in the community. Assist students with setting goals and identifying, planning for, and overcoming potential obstacles in academic and career planning. Develop rapport and trust with students to support successful goal completion. Monitor student progress and conduct advising sessions with students regularly. Assist students and instructors solve issues that arise, which impact academic goals, persistence, and attendance. Maintain a level of confidentiality regarding documents received and other matters involving students and the program in compliance with FERPA regulations. Serve on campus standing committee as assigned. Performs other duties as assigned that support the overall objective of the position as assigned by the TRIO Student Support Services Director and Dean of Student Services.

COMPETENCIES

• Ability to be a team player, a problem solver, to follow complex directions, to be a multi-tasker, and must have a demonstrated ability to work independently with good judgment in decision-making.
• Strong computer skills and demonstrated ability to maintain student database/consolidate data into statistical reports required.
• Ability to assist in the distribution of academic monitoring and early alert reports to instructors and in the scheduling of follow-up meetings with students.
• Ability to produce and maintain statistically based reports.
• Well-organized, flexible, and ability to uphold the mission and vision of Roanoke-Chowan Community College in every aspect of the work.
• Ability to maintain a high level of professionalism and confidentiality while interacting with internal and external stakeholders while remaining adaptable, proactive, resourceful, and efficient Proficiency in computer and office software applications.
• Ability to communicate effectively both orally and in writing with faculty, staff, and students.
• Ability to properly and accurately document within the prescribed guidelines all contacts, conferences, and counseling sessions with students.
• Ability to relate to people from differing educational, economic and social backgrounds.
• Work experience in an office setting; record keeping experience.
• Excellent customer service skills with internal and external customers.
• Ability to work well with the public in high pressure situations.
• Ability to multitask and to perform detailed tasks accurately.
• Strong computer skills with a focus on office applications.
• Two or more years of experience in a community college setting or educational institution.

Bachelor's degree from an accredited institution. One year of relevant and appropriate experience working in a program and/or with disadvantaged and at-risk students. Knowledgeable of retention and academic strategies, and financial literacy. Ability to work well with the public in high pressure situations. Ability to multitask and to perform detailed tasks accurately. Strong computer skills with a focus on office applications. Two or more years of experience in a community college setting or educational institution.