Grand Williston Hotel & Convention Center - House Attendant Lead

Aimbridge Hospitality; Williston (ND); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality's Grand Williston Hotel & Convention Center in Williston, ND is seeking a House Attendant Lead to support housekeeping leadership, maintain public areas, and assist guests with service requests. This full-time role requires attention to detail and a proactive approach to guest satisfaction.

The position involves cleaning, deep cleaning, setting up lobby and meeting spaces, assisting front desk with guest requests, delivering service items, and occasionally driving the hotel

Qualifications

• High School diploma or equivalent plus 1 year hotel experience preferred.
• Valid driver’s license with acceptable MVR required.
• Strong verbal and written communication skills.
• Ability to stay calm in high-pressure situations.
• Capable of quick decision-making and action.

Responsibilities

• Comply with Aimbridge Hospitality standards and regulations for safe, efficient hotel operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in public areas and shampoo furniture as needed.
• Clean public restrooms and coordinate regular maintenance.
• Assist guests with luggage at check-in/check-out in a friendly manner.
• Practice safe work habits to ensure guest and staff safety.
• Handle Lost and Found per company standards.
• Submit daily assignment checklists to supervisor.
• Perform other tasks as assigned by supervisor or manager.

Skills

Clear communication

Decision making

Stress management

Customer service

Valid driver’s license

Education

High School diploma or equivalent

Job description

Grand Williston Hotel & Convention Center - House Attendant Lead Aimbridge Hospitality

Address 3601 2nd Avenue West, Williston, ND, 58801, US

Schedule Full time

Job Type Regular

Description

The House Attendant Lead serves as a primary point of contact for questions and/or complex problems, in partnership with Housekeeping leadership. This role also performs the responsibilities of a House Attendant to include cleaning and maintaining the appearance of the public areas of the hotel, deep cleaning of assigned areas, setting-up and maintaining complimentary hotel lobby functions including the coffee service and nightly concierge events, cleaning and setting-up meeting room functions, delivering service items to guest rooms upon requests from the front desk, and driving shuttle van when needed (property specific).

QUALIFICATIONS

• High School diploma or equivalent and at least 1 year of experience in a hotel or a related field preferred.
• Must have a valid driver license for the applicable State and an acceptable MVR (Motor Vehicle Driving record (property specific-driving).
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.

JOB RESPONSIBILITIES

• Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Clean/Buff floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed according to hotel standards.
• Clean Public restrooms and ensure maintenance on a regular basis/ as needed throughout the shift
• Handle all requests for luggage assistance at check in/our in a friendly, efficient and courteous manner.
• Practice safe work habits to ensure safety to guests, fellow associates and self.
• Handle items for "Lost and Found" according to Aimbridge Hospitality standards.
• At the end of the shift, turn in all keys and assignment sheets to the Housekeeping or Front Office.
• Complete daily assignment check list and submit to supervisor at the end of the day.
• Perform other tasks/jobs as assigned by the supervisor or manager.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION

Located close to Williston Basin Speedway and Williston State College, the Grand Williston Hotel & Conference Center offers a warm and friendly welcome for your visit to North Dakota. Unwind in one of our spacious guest rooms featuring our newly upgraded mattresses for the perfect night's sleep; enjoy HDTV, stay connected with free WiFi, and start your day with a hot breakfast at our full-service restaurant. Tavern at The Grand is also open for dinner, drinks, and games. Bring the kids and enjoy family time at our indoor pool with a waterslide. Our goal is to make every guest feel at home. What sets us apart is our team-oriented culture—we think as we, not I. We collaborate, support each other, and hold daily Stand-up Meetings to celebrate wins, recognize employees, and discuss ways to continuously improve our service. Our shared commitment is to create unforgettable experiences for our guests. As part of a company managing over 800 hotels worldwide, we take pride in our diverse workforce and people-first approach to business. Our employees enjoy fantastic benefits, including hotel discounts, discount programs, online training courses, management apprentice programs, leadership development opportunities, and much more. So, if you're looking for a place where you can grow, succeed, and belong, come join us!