Grand Rapids Kroc Center - Welcome Desk Attendant

The Salvation Army North & Central Illinois Division; Grand Rapids (MI); On-site; USD 18,000 - 22,000; Full time

Job summary

The Salvation Army North & Central Illinois Division is seeking a Welcome Desk associate to provide world-class customer service to the community, handling POS transactions and CCMS functions with courtesy and a hospitable, Christian attitude.

You will greet visitors, answer emails and calls, and direct inquiries to the appropriate program staff, while maintaining confidentiality of client information and following all laws and policies. Bilingual ability is preferred.

Qualifications

• High school diploma or GED equivalency required.
• Minimum of 1-2 years experience in customer service and cash handling.
• Must have excellent computer skills; experience with Microsoft Office; cash handling and register sales experience valued.
• Must have strong English communication skills; Spanish proficiency preferred.
• Must comply with business, employment and copyright laws.
• Maintain confidentiality of client information.

Responsibilities

• Provide world class customer service to the community; prompt and courteous service with Christian hospitality.
• Perform POS transactions/CCMS at the Welcome Desk.
• Perform Welcome Desk duties.
• Serve customers, clients and membership.
• Receive and handle incoming calls, greet visitors and respond to emails politely.
• Direct calls to appropriate program/staff in a timely manner.

Skills

Customer service

Cash handling

Communication skills

English proficiency

Spanish proficiency

Education

High school diploma or GED equivalency

Tools

POS systems

Microsoft Office

Job description

• Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.
• Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk.
• Perform all Welcome Desk duties.
• Serve customers, clients and membership.
• Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business-like manner.
• Direct calls to appropriate program/staff in a timely manner.

Responsibilities

• Provide world class customer service to the community; see that all customers, clients and members are given prompt and courteous service, with an attitude of Christian hospitality.
• Perform point of sales (POS) transactions/CCMS functions at the Welcome Desk.
• Perform all Welcome Desk duties.
• Serve customers, clients and membership.
• Receive and handle incoming telephone calls, greet visitors and respond to emails in a friendly and business-like manner.
• Direct calls to appropriate program/staff in a timely manner.

Qualifications

• High school diploma or GED equivalency, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
• Minimum of 1- 2 years’ experience working in customer service and cash handling related industries.
• Must have excellent computer skills; experience in working with Microsoft Office products, cash handling, and register sales. Computer database application experience helpful. Ability to use new software programs with basic training.
• Must have command of the English language and possess excellent verbal and written communications skills; Spanish language proficiency preferred.
• Must comply with all applicable business, employment and copyright laws.
• Must uphold and enhance public appreciation and trust for the fitness industry.
• Maintain the confidentiality of all clients’ information.
• Must have, or be able to obtain within the first 30 days of employment, First Aid/CPR/AED certification.