Grand Club Attendant: Luxury Guest Experience

Hyatt Hotels Corporation; San Francisco (CA); Vor Ort; USD 44.000 - 62.000; Vollzeit

Benefits dieser Stelle

Free room nights, Discounted room rate

Friends & Family Room Rates

Medical, Prescription, Dental, Vision

401K with company match

Paid Vacation, sick days and holidays

Tuition Reimbursement

Employee Stock Purchase Plan

Retailer discounts (Apple, AT&T, etc.)

Zusammenfassung

Hyatt Hotels Corporation in San Francisco is seeking a polished Grand Club Attendant to join the Rooms and Food & Beverage teams. The role focuses on delivering warm, personalized service to Grand Club guests with knowledge of hotel amenities and local attractions.

The position requires a guest-focused, professional demeanor, strong communication skills, and the ability to work mornings, evenings, weekends, and holidays. Compensation is hourly, with a robust benefits package.

Qualifikationen

• Previous hotel, luxury hospitality, restaurant, club, concierge, or guest service experience preferred.
• Strong guest service and communication skills.
• Professional, polished, and welcoming demeanor.

Aufgaben

• Welcome Grand Club guests warmly and provide personalized, attentive service throughout their visit.
• Verify guest eligibility and provide information about Grand Club hours, amenities, food and beverage offerings, and hotel services.
• Maintain a strong knowledge of the hotel, Grand Club offerings, restaurants, bars, meeting facilities, fitness amenities, and local San Francisco attractions.
• Anticipate guest needs and proactively offer assistance, information, and personalized recommendations.
• Set up, maintain, and replenish Grand Club food and beverage presentations according to hotel standards.
• Ensure breakfast, snacks, beverages, evening offerings, and other amenities are presented attractively and maintained throughout service.
• Monitor food and beverage levels and communicate replenishment needs to the appropriate department.
• Maintain cleanliness and organization of the Grand Club throughout the shift, including tables, counters, service areas, dining areas, and back-of-house spaces.
• Clear and reset tables and maintain a polished presentation throughout service periods.
• Assist guests with requests, questions, special occasions, dietary concerns, and other needs.
• Communicate guest preferences, VIP information, special requests, and service opportunities to appropriate hotel departments.
• Partner closely with Front Office, Concierge, Housekeeping, Culinary, Food & Beverage, Engineering, and other hotel departments.
• Support service recovery by addressing guest concerns promptly and professionally and escalating issues when appropriate.
• Assist with opening and closing procedures, including setup, replenishment, cleaning, inventory, and securing the Grand Club.
• Monitor supplies, amenities, china, glassware, silverware, and other service items and communicate needs to leadership.
• Follow all hotel food safety, sanitation, cash handling, security, and guest privacy procedures.
• Maintain a polished, professional appearance and a calm, welcoming presence at all times.
• Perform other guest service duties as assigned.

Kenntnisse

Guest service

Communication

Polished appearance

Team collaboration

Flexible schedule

Jobbeschreibung

Hyatt Hotels Corporation in San Francisco is seeking a polished Grand Club Attendant to join the Rooms and Food & Beverage teams. The role focuses on delivering warm, personalized service to Grand Club guests with knowledge of hotel amenities and local attractions.

The position requires a guest-focused, professional demeanor, strong communication skills, and the ability to work mornings, evenings, weekends, and holidays. Compensation is hourly, with a robust benefits package.