Grand Club Attendant | Benefits Offered

Hyatt Hotels Corporation; San Francisco (CA); On-site; USD 44,000 - 62,000; Full time

Benefits offered by this job

Free room nights, Discounted room rate

Friends & Family Room Rates

Medical, Prescription, Dental, Vision

401K with company match

Paid Vacation, sick days and holidays

Tuition Reimbursement

Employee Stock Purchase Plan

Retailer discounts (Apple, AT&T, etc.)

Job summary

Hyatt Hotels Corporation in San Francisco is seeking a polished Grand Club Attendant to join the Rooms and Food & Beverage teams. The role focuses on delivering warm, personalized service to Grand Club guests with knowledge of hotel amenities and local attractions.

The position requires a guest-focused, professional demeanor, strong communication skills, and the ability to work mornings, evenings, weekends, and holidays. Compensation is hourly, with a robust benefits package.

Qualifications

• Previous hotel, luxury hospitality, restaurant, club, concierge, or guest service experience preferred.
• Strong guest service and communication skills.
• Professional, polished, and welcoming demeanor.

Responsibilities

• Welcome Grand Club guests warmly and provide personalized, attentive service throughout their visit.
• Verify guest eligibility and provide information about Grand Club hours, amenities, food and beverage offerings, and hotel services.
• Maintain a strong knowledge of the hotel, Grand Club offerings, restaurants, bars, meeting facilities, fitness amenities, and local San Francisco attractions.
• Anticipate guest needs and proactively offer assistance, information, and personalized recommendations.
• Set up, maintain, and replenish Grand Club food and beverage presentations according to hotel standards.
• Ensure breakfast, snacks, beverages, evening offerings, and other amenities are presented attractively and maintained throughout service.
• Monitor food and beverage levels and communicate replenishment needs to the appropriate department.
• Maintain cleanliness and organization of the Grand Club throughout the shift, including tables, counters, service areas, dining areas, and back-of-house spaces.
• Clear and reset tables and maintain a polished presentation throughout service periods.
• Assist guests with requests, questions, special occasions, dietary concerns, and other needs.
• Communicate guest preferences, VIP information, special requests, and service opportunities to appropriate hotel departments.
• Partner closely with Front Office, Concierge, Housekeeping, Culinary, Food & Beverage, Engineering, and other hotel departments.
• Support service recovery by addressing guest concerns promptly and professionally and escalating issues when appropriate.
• Assist with opening and closing procedures, including setup, replenishment, cleaning, inventory, and securing the Grand Club.
• Monitor supplies, amenities, china, glassware, silverware, and other service items and communicate needs to leadership.
• Follow all hotel food safety, sanitation, cash handling, security, and guest privacy procedures.
• Maintain a polished, professional appearance and a calm, welcoming presence at all times.
• Perform other guest service duties as assigned.

Skills

Guest service

Communication

Polished appearance

Team collaboration

Flexible schedule

Job description

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Grand Hyatt San Francisco is seeking a polished, welcoming, and service-focused Grand Club Attendant to join our Rooms and Food & Beverage teams. The Grand Club Attendant is responsible for creating a warm, personalized, and comfortable experience for guests with access to the Grand Club.

The Grand Club provides an elevated environment where guests can enjoy food and beverage offerings, relax, conduct business, and receive personalized service. The ideal candidate understands luxury hospitality, has excellent attention to detail, and takes pride in anticipating guest needs while maintaining a refined and welcoming atmosphere.

Key Responsibilities

• Welcome Grand Club guests warmly and provide personalized, attentive service throughout their visit.
• Verify guest eligibility and provide information about Grand Club hours, amenities, food and beverage offerings, and hotel services.
• Maintain a strong knowledge of the hotel, Grand Club offerings, restaurants, bars, meeting facilities, fitness amenities, and local San Francisco attractions.
• Anticipate guest needs and proactively offer assistance, information, and personalized recommendations.
• Set up, maintain, and replenish Grand Club food and beverage presentations according to hotel standards.
• Ensure breakfast, snacks, beverages, evening offerings, and other amenities are presented attractively and maintained throughout service.
• Monitor food and beverage levels and communicate replenishment needs to the appropriate department.
• Maintain cleanliness and organization of the Grand Club throughout the shift, including tables, counters, service areas, dining areas, and back-of-house spaces.
• Clear and reset tables and maintain a polished presentation throughout service periods.
• Assist guests with requests, questions, special occasions, dietary concerns, and other needs.
• Communicate guest preferences, VIP information, special requests, and service opportunities to appropriate hotel departments.
• Partner closely with Front Office, Concierge, Housekeeping, Culinary, Food & Beverage, Engineering, and other hotel departments.
• Support service recovery by addressing guest concerns promptly and professionally and escalating issues when appropriate.
• Assist with opening and closing procedures, including setup, replenishment, cleaning, inventory, and securing the Grand Club.
• Monitor supplies, amenities, china, glassware, silverware, and other service items and communicate needs to leadership.
• Follow all hotel food safety, sanitation, cash handling, security, and guest privacy procedures.
• Maintain a polished, professional appearance and a calm, welcoming presence at all times.
• Perform other guest service duties as assigned.

This is an hourly position with compensation of $38.49 per hour.

• Free room nights, Discounted, and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, and holidays
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more.

• Previous hotel, luxury hospitality, restaurant, club, concierge, or guest service experience preferred.
• Previous experience in a luxury hotel, executive lounge, club lounge, or high-touch guest environment strongly preferred.
• Strong guest service and communication skills.
• Professional, polished, and welcoming demeanor.
• Ability to anticipate guest needs and provide thoughtful, personalized service.
• Strong knowledge of food and beverage service and basic restaurant operations preferred.
• Ability to work efficiently in a guest-facing environment while maintaining attention to detail.Strong organizational and multitasking skills.
• Ability to work effectively with multiple hotel departments.
• Basic computer and point-of-sale skills preferred.
• Food handler certification or ability to obtain required certification, if applicable.
• Must be able to work a flexible schedule, including mornings, evenings, weekends, and holidays.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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