GRAM AND DUN HOST KC

Argosy Casino Hotel & Spa Riverside; Riverside (MO); On-site; USD 26,000 - 40,000; Full time

Job summary

Argosy Casino Hotel & Spa Riverside in Missouri is seeking a hospitality teammate focused on guest service. You will greet guests, seat them, take orders, and assist servers to ensure smooth dining experiences.

The ideal candidate demonstrates strong communication, can handle payments, and maintains a clean, safe workspace. A high school diploma or GED is preferred, with 1–3 months of related experience or training.

Qualifications

• High school diploma or GED; or 1–3 months of related experience and/or training.
• Ability to read and comprehend documents; communicate effectively.
• Ability to count money and handle payments.

Responsibilities

• Provide stellar customer service.
• Greet and welcome guests, assign seating, and escort guests to their table.
• Follow procedures for seating guests including station charts and maintaining customer flow.
• Inform guests of menu items, specials offered, and marketing promotions as requested.
• Process sales including taking money, counting change, handling cash, and processing comps.
• Assist servers and bussers in maintaining dining areas, taking orders and delivering.
• Respond to telephone inquiries including making reservations and taking messages.
• Handle to-go orders including packaging, payment collection, and delivery to guests.
• Navigate the company reservation system and know menu items.
• Attend departmental and company training programs or meetings as directed.
• Compile information, complete and submit reports as needed.
• Adhere to all company policies and procedures and gaming laws.
• Maintain safety, cleanliness, and professional appearance.
• Meet department uniform, appearance and grooming requirements.
• Any reasonably required job duty to promote productivity.

Skills

Customer service

Guest seating

Cash handling

Communication

Education

High school diploma or GED

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

WE LOVE OUR WORK.

• Provide stellar customer service.


• Greet and welcome guests, assign seating, and escort guests to their table.


• Follow company procedures for seating guests including understanding and following station charts and maintaining customer flow.


• Inform guests of menu items, specials offered, and marketing promotion information as requested.


• Complete sales to customers including taking money in payment of sales, counting appropriate change, appropriate handling of cash payments, properly processing comps, and appropriate accounting for cash, credit, and comp receipts as needed.


• Assist servers and bussers in maintaining dining areas including taking orders, delivery and bussing as necessary for the efficient operation of business.


• Respond to telephone inquiries including making reservations and taking messages as needed.


• Respond to “to go” orders including packaging orders, collection of payment, and delivery to guests.


• Ability to navigate the company reservation system.


• Menu knowledge.


• Attend all departmental and company training programs or meetings as directed.


• Compile information, complete and submit reports as needed.


• Adhere to all company policies and procedures.


• Adhere to all gaming laws and regulations.


• Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.


• Meet department uniform, appearance and grooming requirements.


• Any reasonably requested job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or general education degree (GED); or a minimum of one to three months of related experience and/or training; or equivalent combination of education and experience.

LANGUAGE AND COMMUNICATION SKILLS:

Ability to prepare, read and comprehend documents. Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.

MATHEMATICAL SKILLS:

Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs including but not limited to counting money.

REASONING ABILITY:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

LICENSING:

Must be able to qualify for any and all licenses or permits required by local, state or federal law.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl.

The employee must frequently lift and/or move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is sometimes very loud.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer