Grain Scale Operator & Customer Service Specialist

Operative; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Frontier Cooperative is hiring a Grain Scale Operator to support scale operations, data entry, and customer service at our Nebraska location. You will weigh inbound/outbound grain, verify tickets, and assist with clerical tasks to keep the busy scale room efficient and accurate.

We value meticulous data handling, reliable transaction processing, and courteous interactions with farmers, customers, and team members. A related degree is preferred, but experience and training may substitute.

Qualifications

• Requires proficiency with computers and accurate data entry for transactions.
• Strong attention to detail for data entry, billing accuracy, and audit processes.
• Excellent customer service and communication skills are essential for interactions with patrons and staff.

Responsibilities

• Weigh inbound and outbound grain trucks using a computerized scale; log vehicle type, tags, and driver information for each transaction.
• Probe grain to check moisture levels and grade the amount of foreign materials.
• Create and print receipts and tickets for customers and location transfers.
• Verify scale tickets with customers and generate reports as needed.
• Accurately record weight data for billing purposes and perform regular audits to ensure proper billing.
• Greet patrons, customers, farmers, and employees promptly and courteously.
• Answer phones promptly and direct calls as needed.
• Accept and process payments and assist customers with transaction questions.
• Perform general clerical duties including filing, answering phones, and running errands.
• Pick up and drop off mail at the post office as needed.
• Maintain cleanliness of the office and scale room.

Skills

Computer operation

Attention to detail

Customer service

Education

Bachelor’s degree related field preferred

Tools

Computerized scale

Job description

Frontier Cooperative is hiring a Grain Scale Operator to support scale operations, data entry, and customer service at our Nebraska location. You will weigh inbound/outbound grain, verify tickets, and assist with clerical tasks to keep the busy scale room efficient and accurate.

We value meticulous data handling, reliable transaction processing, and courteous interactions with farmers, customers, and team members. A related degree is preferred, but experience and training may substitute.