Graduation Technician (S03111)

Montgomery College; Germantown (MD); Hybrid; USD 69,916,000 - 111,778,000; Full time

Benefits offered by this job

Vacation and sick leave

Tuition waiver for employee and depend

Wellness program

Job summary

Montgomery College, Germantown Campus, seeks a Full-time Graduation Technician in the Records and Registration department. The role conducts degree audits to determine graduation eligibility and processes graduation applications and substitutions.

Responsibilities include assisting staff with grade changes, transcript requests, and course registration, with service delivered in person, by phone, video, and email. Telework is possible one day weekly after probation.

Qualifications

• High school diploma or GED required.
• Three years of general office experience expected.
• Proficiency with Microsoft Office and standard college systems.

Responsibilities

• Review graduation applications and conduct degree audits.
• Enter and maintain prospective graduate information in College systems.
• Notify students of graduation status and order diplomas.
• Prepare graduation reports for staff and administrators.
• Develop and maintain the official list of graduates for the commencement program.
• Provide information about graduation requirements and deadlines.

Skills

Customer service

Attention to detail

Written and verbal communication

Organizational skills

Problem-solving

Multitasking

Diversity and inclusion awareness

Policy understanding

Microsoft Office

Basic calculations

Education

High school diploma or GED

Three years general office experience

Tools

Microsoft Office

Job description

Job Description

Montgomery College, Germantown Campus, seeks candidates for a Full-time Graduation Technician in the Records and Registration department. The work schedule is Monday, Wednesday, Thursday, and Friday 8:30am – 5:00pm, Tuesday 10:00am – 6:30pm. This is a Bargaining, non-exempt, grade 21 position. For non-exempt positions, you are not eligible to work a secondary job at Montgomery College. This position is eligible for telework (1) day a week after probation period. Telework eligibility and total days per week are subject to change based on the operational needs of the applicable unit/area. Montgomery College does not currently offer voluntary remote work, or withhold payroll taxes for states outside of its tax reciprocity agreements. As a result, employees must reside in, and perform any approved telework from Maryland, Washington, DC, Virginia, West Virginia, Delaware, or Pennsylvania. Employees residing in other states at the time of hire are not eligible for telework until they have secured a permanent residence in one of the states listed above.

Montgomery College promotes and creates a working and learning environment rooted in the basic tenets of fairness, belonging, and inclusiveness.

Job Summary

Under general supervision, conduct degree audits to determine student eligibility for graduation, send graduation information to students, and process graduation applications and course substitution forms.

Assist Records and Registration staff with grade changes, transcript requests, and course registration. Service is provided through in-person front counter service, phone video conferencing and email conversations to students and the general public.

The work of this job class entails the performance of specific rules, regulations or procedures and typically includes a complete portion of an assignment of broader scope. The work product or service influences the accuracy, reliability, or acceptability of further processes or services. Duties involve a variety of processes, methods and decisions regarding what needs to be done, which may depend on examination of the subject matter. The chosen course of action may have to be selected from several alternatives.

Contacts are with the general public, faculty, students, Records and Registration staff, Central Receiving staff, and vendors.

Duties include but are not limited to:

• Review graduation applications and conduct degree audits to determine whether students have met program requirements.
• Enter and maintain prospective graduate information in College systems.
• Notify students of their graduation status and order diplomas and certificates for eligible graduates.
• Prepare graduation reports for staff, faculty, and administrators.
• Develop and maintain the official list of graduates for the commencement program, including honors and Phi Theta Kappa designations.
• Provide students with information about graduation requirements, deadlines, and commencement activities through email, mail, phone, and in-person assistance.
• Participate in graduation fairs and other activities designed to help students prepare for graduation.
• Serve on the Commencement Committee and assist with commencement planning, rehearsals, and ceremonies.
• Prepare graduation verification documents and invitation letters for prospective graduates.
• Assist students with registration for credit courses and review requests for waivers and special permissions.
• Respond to questions about graduation, commencement, registration procedures, course offerings, and academic regulations.
• Process requests involving student academic records, including official transcripts and enrollment verification, in accordance with College policies and applicable state and federal requirements.
• Receive, review, and process course substitution requests.
• Maintain accurate student information while protecting the confidentiality of student records.
• Perform other duties as assigned.

Successful candidate should have:

• Strong customer service skills and a student-focused approach.
• Strong attention to detail and the ability to accurately review and enter information.
• Effective written and verbal communication skills.
• Strong organizational and problem-solving skills.
• Ability to manage multiple responsibilities and deadlines.
• Ability to work effectively with students, faculty, staff, and administrators from diverse backgrounds.
• Ability to understand and apply policies, procedures, and regulatory requirements.
• Proficiency with Microsoft Office and other computer applications.
• Ability to perform basic calculations and proofread documents for accuracy.
• Ability to learn and use the technology and equipment required for the position.

Required Qualifications:

• High school diploma or G.E.D.
• Three years of general office experience.
• An equivalent combination of education, training, certification, and experience that provides the knowledge and skills needed to perform the essential duties of the position may also be considered.

• Eligible applicants must currently be authorized to work in the United States and not require employer visa sponsorship

Hiring Range

$24.40 – $31.71 hourly. Initial salary placement for new hires falls between the minimum and midpoint of the range and is based on relevant candidate experience and internal equity. The maximum hourly rate for this position is $39.01 hourly.

Application Process

• Click Here to apply online
• Cover letter preferred
• For degrees earned outside of the U.S., a copy of your education equivalency, conducted by a nationally recognized evaluation service, must be included in your application.

For degrees earned outside of the U.S., a copy of your education equivalency, conducted by a nationally recognized evaluation service, must be included in your application.

As a condition of employment, the following are required at the time of hire:

• Successful completion of a background check and degree verification (if applicable).
• Participation in a Maryland State Retirement System plan (Pension or Optional Retirement Plan, depending on the position). If you are already retired from the Maryland State Retirement System, you may not enroll in a Maryland State Retirement System plan at Montgomery College and may have earnings restrictions, per state law.

Our benefits package includes: generous paid vacation, sick, paid holidays, medical, dental, vision, group legal benefits, professional development, retirement plan, educational assistance, tuition waiver for employee and dependents, wellness programming including onsite gyms, pools and classes.

Montgomery College is an equal opportunity employer committed to promoting and fostering diversity among its student body, faculty, and staff.

Montgomery College is a tobacco-free and smoke-free workplace.

Closing Date

Friday, September 4, 2026