Graduate Student Services Coordinator – Hybrid

SLAC; Palo Alto (CA); Hybrid; USD 84,000 - 95,000; Full time

Benefits offered by this job

18+ PTO days per year

Health benefits start when you start

Flexible work options

$6000+ annual tuition and training

403(b) plan

Mental health and wellness programs

Free and discounted commuter transport

Job summary

SLAC in Palo Alto, CA is seeking a Student Services Officer 1 to provide administrative and operational support to the graduate program. You will resolve routine issues within defined policies, advise students on various topics, and assist in program development and recruitment efforts.

The role emphasizes strong communication, data analysis, and adherence to university policies, with a hybrid work arrangement and involvement with cross-functional teams across departments.

Qualifications

• Strong written and verbal communication skills.
• Basic computer skills, including experience with Microsoft OfficeSuite.
• Basic analysis and problem solving skills.
• Relevant computer systems/technology experience.
• Understanding of financial transactions.
• Ability to learn and understand compliance with legal, financial,and university policies and external regulations.

Responsibilities

• Oversee, review and administer student records by analyzing data, counseling students and providing recommendations that require interpretation and influence decisions.
• Develop recommendations and collaborate with staff, faculty and other offices to resolve programmatic issues within the school and across functional units, such as strategizing to ensure optimal enrollment.
• Provide advice to students on a range of issues, including academic progress, policies, career plans, accessibility, community standards, etc.
• Apprise students of research, fellowship and scholarship opportunities; participate in related student recruitment and selection.
• Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
• Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
• Develop, analyze, influence and review policies, processes and programs by incorporating feedback and trend data learned from first-line interactions with students.
• Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
• May develop marketing materials and strategies for program activities and outreach functions.
• May provide oversight with the administration of financial processes such as reimbursements, data entry, vendor requirements, and resolving issues.
• May train and supervise other staff, volunteers, student and temporary workers.

Education

Bachelor’s degree and two years of relevant experience

Job description

SLAC in Palo Alto, CA is seeking a Student Services Officer 1 to provide administrative and operational support to the graduate program. You will resolve routine issues within defined policies, advise students on various topics, and assist in program development and recruitment efforts.

The role emphasizes strong communication, data analysis, and adherence to university policies, with a hybrid work arrangement and involvement with cross-functional teams across departments.