Graduate Programs Student Services Lead

Columbia University in the City of New York; New York (NY); On-site; USD 67,000 - 78,000; Full time

Job summary

Columbia University in the City of New York invites applications for a Student Services Manager overseeing graduate academic and student services operations for the department’s Master of Science programs, both on-campus and online.

Reporting to the Assistant Director of Student Services, this role coordinates admissions coordination, onboarding, advising support, registration, student records, degree progress, and graduation clearance within university policies.

Qualifications

• Bachelor’s degree and/or equivalent experience required.
• Minimum two years of related experience in higher education administration preferred.
• Experience in graduate academic operations, student services, or academic programs.
• Knowledge of graduate education policies, student records administration, and regulations.
• Strong analytical, reporting, and data-driven decision making.

Responsibilities

• Oversee day-to-day academic administration for the department’s Master of Science programs, online and on-campus.
• Implement processes across the graduate student lifecycle: admissions, onboarding, advising, registration, enrollment changes, degree progress, graduation clearance.
• Advise students and faculty on requirements and escalate exceptions or high-risk matters to leadership.

Skills

Analytical skills

Project management

Communication

Team collaboration

Data analysis

Microsoft Office

Education

Bachelor's degree

Tools

Slate

SSOL

Student information systems

Job description

Columbia University in the City of New York invites applications for a Student Services Manager overseeing graduate academic and student services operations for the department’s Master of Science programs, both on-campus and online.

Reporting to the Assistant Director of Student Services, this role coordinates admissions coordination, onboarding, advising support, registration, student records, degree progress, and graduation clearance within university policies.