Graduate Lab & Onsite Resolution Engineer

Hewlett Packard Enterprise; Spring (TX); On-site; USD 54,000 - 107,000; Full time

Job summary

Hewlett Packard Enterprise invites graduates to join its Engineering Resolution Team in Texas. This onsite program focuses on hands-on technical investigation, testing, troubleshooting, and resolution of hardware, software, and system-integration issues in a lab environment.

You will work with engineering and service teams to set up and configure infrastructure, develop test plans, document findings, and ensure timely customer problem resolution.

Qualifications

• Vocational/technical certification or equivalent practical experience.
• Experience in laboratory engineering or technical support.
• Experience configuring, testing, and troubleshooting computing, storage, networking, OS or peripheral technologies.
• Relevant industry certifications or technical qualifications, where applicable.

Responsibilities

• Investigate and resolve hardware, firmware, configuration, and system-integration issues.
• Set up and test computing, storage, networking, and related infrastructure.
• Analyze customer issues using logs and diagnostic tools.
• Develop test plans to isolate faults and validate fixes.
• Maintain case records and document findings.
• Coordinate with engineering and support teams.

Skills

Troubleshooting

Networking

Operating systems

Analytical thinking

Documentation

Communication

Teamwork

Lab experience

Education

Associate degree or equivalent

Technical certification

Tools

Diagnostics tools

Test equipment

KMS

Job description

Hewlett Packard Enterprise invites graduates to join its Engineering Resolution Team in Texas. This onsite program focuses on hands-on technical investigation, testing, troubleshooting, and resolution of hardware, software, and system-integration issues in a lab environment.

You will work with engineering and service teams to set up and configure infrastructure, develop test plans, document findings, and ensure timely customer problem resolution.