Graduate Intern of Success Coaching – Smart Start

University of Wisconsin-Milwaukee; Milwaukee (WI); On-site; USD 17,000 - 24,000; Part time

Job summary

University of Wisconsin–Milwaukee seeks a Graduate Intern of Success Coaching for the Smart Start program in the Student Success Center. The role supports coaching-based programs, including 1:1 coaching and academic skill development, for undergraduate students in Milwaukee.

The intern will assist in facilitation and evaluation, build individualized student plans, coordinate with campus partners, and help manage records and outreach through CRM tools while working as part of a professional staff

Qualifications

• Bachelor’s degree required and graduate coursework in Student Personnel, Higher Education Administration, Student Affairs, Counseling, or related field for the internship.
• Maintain a minimum 3.0 GPA and be able to work 20 hours per week (evening/weekend hours on occasion).
• Familiarity with Microsoft Office programs (Word, Excel, etc.), Social Media Platforms, CRM software.

Responsibilities

• Conduct outreach to students to provide 1:1 support to undergraduate students.
• Assist in maintaining working relationships with on- and off-campus program partners.
• Support recruitment efforts and provide up-to-date information using Slate and CRM programs.
• Assist in maintenance of incoming student records and stay in contact with summer melt efforts.
• Refer students to campus resources (Academic Advising, Tutoring, Health/Wellness, Accessibility resources).
• Assess and report on results of coaching initiatives through Navigate360.

Skills

MS Office

CRM software

Education

Bachelor's degree

Tools

CRM software

Microsoft Excel

Job description

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Graduate Intern of Success Coaching - Smart Start

WorkingTitle:GraduateIntern ofSuccessCoaching - Smart Start

Unit Description:The Student Success Center (SSC),as a department of the Division of Strategic Enrollment Management and Student Success,connects UW- Milwaukee students to peers, faculty, staff,andresourcesthroughoutourcampus communitytosupport thepersonalandacademicsuccess of each student. We provide students with a variety of academic and support services to empower them to achieve and succeed. Our mission is fulfilled by providing Peer Mentoring, Supplemental Instruction, Tutoring, Success Coaching, Academic Skill Development, and Bridge Programs.

Position Description:The Student Success Center (SSC) is seeking an energetic, empathetic, and self- motivated individual to serve and support coaching-based programs in the center. The successful candidate willberesponsiblefor aiding inthefacilitationand evaluation of success coaching provided the identified program, Smart Start. Our holistic coaching programs consist of 1:1 coaching and mentoring services and academic skill building. Applicants for this position should be motivated to support undergraduatestudentsthroughtheirunique academicjourneys.TheGraduateIntern will also serve as a contributing member of the professional staff team in the Student Success Center.

Physical Requirements: This position will be mostly sedentary. Occasional standing for presentations may be required.

Location: Onsite, Bolton Hall Room 120

Duties May Include:

• Conduct outreach to students to provide 1:1 support to undergraduate students utilizing the Student Success Center Coaching Model. Help build individualized plans that support a student’s unique needs and responsibilities.
• Assist in maintaining working relationships with both on and off-campus program partners (Directors, Academic Advisors, Coordinators, College Coaches of community-based organizations as well as various high schools).
• Support recruitment efforts and provide up to date information regarding current and incoming student participants utilizing Slate and other CRM based programs along with other pertinent program updates, as assigned by supervisor.
• Assist in the maintenance of incoming student records and information while maintaining consistent contact over summer in collaboration with summer melt efforts.
• Become familiar with and refer students to campus resources (e.g. Academic Advising, Tutoring/Supplemental Instruction, Student Health and Wellness Center, Accessibility Resource Center, etc.).
• Assess and report on results of success coaching initiatives through Navigate360.
• Promote innovative and best practice policies and procedures that result in improving effectiveness of success coaching related to Student Success Center efforts.

AdditionalResponsibilities MayInclude:

• Attending meetingsrelated totheStudentSuccess Center.
• Workingwithcampuspartnersandstaffidentifiedonastudent’s Successteam.
• Workingwithspecialprojects asassigned bytheDirectoroftheStudent SuccessCenter.

Qualifications:

• Qualifiedcandidatesmust haveabachelor’sdegree andbe enrolled in graduate coursework in StudentPersonnel,HigherEducationAdministration,StudentAffairs,Counseling,orarelated field for the internship.
• Candidates must maintain a minimum3.0GPAandbeabletowork20hoursperweek (including evening/weekendhours on occasion).
• CandidatesshouldbefamiliarwithMicrosoftOffice programs(Word,Excel,etc.),Social Media Platforms, Customer Relationship Management (CRM) software.
• Experienceand/orinterest inworkingwithandsupportingastudentpopulationprimarilyfrom the city of Milwaukee.

Panther Edge Competencies:

• Critical Thinking: The Graduate Intern for Success Coaching will develop their critical thinking competency by building individualized student plans and assessing coaching outcomes fosters analytical and problem-solving skills.
• Communication: The Graduate Intern for Success Coaching will develop their communication competency through frequent student outreach and note-taking/reporting that require clear and thoughtful written and verbal communication.
• Tech Savviness: The Graduate Intern for Success Coaching will develop their tech savviness competency by engaging with university and partnering organization CRM systems to enhance their proficiency across systems and data management.
• Other Panther Edge Competencies to be developed in this role include: collaboration, professionalism, community engagement, leadership, equity and inclusion, and self-reflective lifelong learning.

Compensation:

• Hourlyrateupto $15.00/hourforupto20-25 hoursperweek.

ContactInformation:Pleasedirectallquestions regardingtheselection process to Ariel Milton- Kern, Student Success Center Associate Director ([e-mail]).