Assistant Director, Academic Resource Center

Marquette University Clg-Nurse

Wisconsin

Hybrid

USD 70,000 - 90,000

Full time

14 days+

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Job summary

Marquette University seeks an Assistant Director for the Academic Resource Center to lead coaching case management, oversee PALS and ARC graduate staff, and drive data reporting on student success outcomes.

You will develop campaigns, coordinate MySuccess workflows, and support academic probation initiatives while maintaining CRLA standards and leading staff development.

Qualifications

Bachelor’s degree required in higher education or related field; master’s preferred.
1–3 years of related experience with supervisory responsibilities.
Strong knowledge of student development and learning theory.
Experience managing technology-based student success systems with reporting capabilities.
Ability to collect and report student success data and collaborate with faculty, students, and campus partners.

Responsibilities

Lead academic coaching case management and MySuccess coordination.
Supervise Peer Academic Learning Specialists and ARC graduate students.
Lead assessment and data reporting of academic coaching services.
Develop communication campaigns to promote coaching services.
Assist in ARC operations including hiring and training student staff and maintaining CRLA alignment.

Skills

Supervisory experience

Data analysis

Stakeholder management

Organizational skills

Education

Bachelor’s degree in Higher Education Administration or related field

Master’s degree in Higher Education Administration or related field

Tools

Slate

EAB Navigate

Starfish

Job description

Assistant Director, Academic Resource Center

Position Title Assistant Director, Academic Resource Center

State

State WI

Employment Status

Employment Status Full Time

Position Status

Position Status Regular

If Limited Term (End Date of Assignment, Project, or Grant)

Position Type

Position Type Staff

Job Family

Job Family Student Support, Advising, and Career Development

# Hours Per Week 37.5

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package includingmedical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement!For more information, please view ourTotal Rewards guide.

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Assistant Director, Academic Resource Center provides leadership and strategic development of the Academic Resource Center’s academic coaching case management system and peer academic support initiatives. This position serves as the point person for the MySuccess Academic Coaching workflow, including referral routing, coaching assignments, alerts, reporting, and database management. This position supervises the Peer Academic Learning Specialists ( PALS ) and the Academic Resource Center graduate students and oversees the Academic Resource Center study tables. This position leads the assessment and data reporting of academic coaching services, develops communication campaigns, and coordinates support for students on academic probation.

Duties and Responsibilities

Academic Coaching Case Management and MySuccess Coordination

Serve as the point person for the MySuccess Academic Coaching workflow, with responsibility for the case management technology including workflows, alerts, referral routing, and reporting.
Check coaching referrals daily, assign coaching appointments to Peer Academic Learning Specialists ( PALS ) and graduate students, and maintain the MySuccess database.
Coordinate the Academic Resource Center response to academic coaching referrals and provide academic coaching for students on academic probation, including support during the academic censure process.
Assist the Academic Resource Center Director in the delivery of the MARQ 1030: Strategies for College Success course.

Leadership for Peer Academic Support Initiatives and Academic Resource Center Graduate Students

Develop and implement the Academic Resource Center peer education initiatives. Supervise, hire, train, and conduct regular meetings with Peer Academic Learning Specialists ( PALS )
Oversee, implement, and assess Academic Resource Center study tables.
Monitors, analyzes, and evaluates the current scope of peer education initiatives and implements new initiatives as appropriate.
Supervise, hire, and train Academic Resource Center graduate students who provide academic coaching and support peer education initiatives.

Assessment, Data Reporting, and Communication Campaigns

Lead the assessment and data reporting of academic coaching services using MySuccess data, including referral volume, coaching utilization, and student outcomes. Develop and implement communication campaigns that promote academic coaching services, with a focus on outreach to students on academic probation.

Implementation of ARC Operations

Assist the Academic Resource Center Director in the day-to-day operations of the office, including planning, organizing, and coordinating office activities to achieve ARC goals. Assist in the recruiting, hiring, and training of ARC student employees.
Ensure that the ARC stays in alignment with College Reading and Learning Association ( CRLA standards).
Teach workshops and facilitate trainings on time management, study skills, and other student success topics.
Maintain the academic coaching website.

Required Knowledge, Skills and Abilities

Bachelor’s degree in Higher Education Administration or related field.
1-3 years of related experience plus supervisory experience
Working knowledge of student development and learning theory.
Understanding of issues that hinder academic success, particularly for students on academic probation and other high-need populations.
Demonstrated experience managing technology-based case management or student success systems, including workflows, alerts, referral routing, and reporting.
Demonstrated ability to collect, analyze, and report student success data. Demonstrated ability to work with a broad section of stakeholders including faculty, students, parents, and other campus partners.
Evidence of programming and training ability. High level of organization and the ability to supervise a large team of undergraduate and graduate student employees.

Preferred Knowledge, Skills and Abilities

Master’s degree in Higher Education Administration or related field.
4-5 years related experience
Experience with student success case management platforms such as Slate, EAB Navigate, Starfish, or similar software.

Department

Department Student Educ Services

Posting Date

Posting Date 09/15/2026

EOE Statement

It is the policy of Marquette University to provide equal employment opportunities ( EEO ) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Required Documents