Graduate Financial Aid Counselor

The Chronicle Of Higher Education, Inc.; Boston (MA); On-site; USD 49,000 - 67,000; Full time

Job summary

Northeastern University is hiring a Graduate Financial Aid Counselor to advise graduate students and families on aid options, verification, and disbursement processes. You will review applications, appeals, and coordinate with registrar, student accounts, and other offices to ensure timely funding.

The role requires knowledge of Title IV regulations and strong communication skills, with experience in PowerFAIDs, Banner, and Microsoft Office.

Qualifications

• Knowledge of Title IV regulations or related financial aid processes.
• Strong written and verbal communication abilities with students and families.
• Experience in financial aid administration or college admissions.

Responsibilities

• Administer federal, state and institutional financial aid programs.
• Advise students and parents on aid options and billing procedures.
• Perform needs analysis, verifications and eligibility reviews.
• Coordinate with offices to ensure timely aid disbursement and compliance.
• Represent the office at events and support staff as needed.

Skills

Communication skills

Organizational skills

Telephone & email communication

Education

Associate's Degree or certificate program

Equivalent work experience

Tools

PowerFAIDs

Banner

Microsoft Word

Excel

Job description

Graduate Financial Aid Counselor

About the Opportunity

With a focus on D'Amore-McKim School of Business graduate programs,advise and counsel full- and part-time students and their familieson the availability of financial aid, the delivery process forreceiving it, and the reconciliation processes required to insurethat financial aid funds are transferred to students' accounts.Review student applications, perform verification procedures,review/evaluate appeals, and intercede for students withparticipating departments (School administrators, student accounts,registrar, and co-op).

Key Responsibilities & Accountabilities

• Administration of federal, state and Northeastern basedfinancial assistance. Review student application. Perform federalneeds analysis to determine eligibility. Review and evaluatestudent appeals. Verify information according to federal process.Implement NU based awarding guidelines
• Counsel and advise students and parents on financial aidprocess, awarding and financing options. Through appointments,e-mail, written correspondence, telephone communication explainfinancial aid process, NU billing procedures. Provide conflictresolution with student accounts office, lenders and guarantor.Monitor satisfactory academic progress.
• Represent the financial aid office at Open Houses, studentmeetings, workshops and part-time evening programs with recruitmentand advising programs through advisement of the financial aidprocess.
• Supervise activities and provide technical support for staffassistants and work study students to assure that procedures meetfederal and NU requirements. Coordinate with staff to assure thatthe needs of the counselor caseload is met.
• Perform the per-term audit of federal eligibility: adjustingaid and monitoring satisfactory academic progress; complete Returnof Title IV Fund calculations for withdrawn students within theestablished timeframe.

Minimum Qualifications

• Knowledge of Title IV regulations, federal Financial Aid needsanalysis preferred.
• Strong communication, interpersonal and organizationalskills.
• Ability to communicate well by telephone and email.
• Working knowledge of PowerFAIDs, Banner, Microsoft Word andExcel preferred.
• Experience in student personnel administration preferably infinancial aid or college admissions.
• Skills and knowledge required for this position are typicallyacquired through the completion of an Associate's Degree,certificate program, or equivalent and one or more years ofrelevant work experience.
• Ability to work a flexible work schedule required.

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate workexperience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefiteligible employees. This includes medical, vision, dental, paidtime off, tuition assistance, wellness & life, retirement- aswell as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disabilitystatus, or any other characteristic protected by applicablelaw.

Compensation Grade/Pay Type

106S

Expected Hiring Range

$48,610.00 - $66,838.75