Graduate Assistant – Ticketing Director

NCAA (National Collegiate Athletic Association); New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established institution is seeking a motivated Graduate Assistant – Ticketing Director to enhance ticketing operations and fan engagement for its athletic department. This role offers a unique chance to gain hands-on experience while pursuing a master's degree. Responsibilities include managing ticket sales, developing innovative sales campaigns, and collaborating with various departments to boost revenue. The position comes with full graduate tuition, on-campus housing, and a meal plan, making it an attractive opportunity for those passionate about collegiate athletics. Join a dedicated team committed to excellence both on and off the field.

Benefits

Full Graduate School Tuition

Free On-Campus Housing

Full Campus Meal Plan

Professional Development Opportunities

Qualifications

• Bachelor’s degree in Sport Management or related field required.
• Previous experience in ticket sales or event operations preferred.

Responsibilities

• Oversee ticket operations and game day management.
• Develop ticketing and fundraising strategies for athletic events.
• Provide exceptional customer service and conflict resolution.

Skills

Customer Service

Sales

Cold Calling

Organizational Skills

Written Communication

Verbal Communication

Education

Bachelor’s Degree in Sport Management

Acceptance into Graduate Program

Tools

AudienceView

Adobe Photoshop

Job description

Position Summary: Wagner College, a Division I institution located in Staten Island, NY, is seeking a highly motivated and detail-oriented Graduate Assistant – Ticketing Director to join its athletic department. This unique opportunity offers hands-on experience in college athletics with a focus on ticketing operations, revenue generation, and fan engagement for Wagner’s three ticketed sports: Football, Men’s Basketball, and Women’s Basketball.

This role is ideal for a dynamic and creative individual eager to contribute to ticket sales, customer service, alumni engagement, and fundraising efforts—all while earning a master's degree, on-campus housing, and a meal plan as part of the Graduate Assistant compensation package.

Compensation Includes:

• Full graduate school tuition
• Free on-campus housing
• Full campus meal plan
• Professional development in collegiate athletics

Key Responsibilities:

• Oversee and execute ticket operations including season, group, and single-game sales,
  as well as game day box office management.
• Assist in the execution and development of ticketing and fundraising strategies across all
  athletic events.
• Create and implement innovative sales campaigns and promotions to increase revenue and attendance.
• Collaborate with the Associate AD for External Relations and other departments (Marketing, Compliance, Advancement).
• Partner with Alumni Relations and Institutional Advancement to support alumni ticketing initiatives and donor engagement.
• Manage NCAA and NEC compliance for pass lists for student-athletes, staff, and recruits.
• Serve as the main contact for all ticket inquiries
• Provide exceptional customer service and conflict resolution.
• Generate financial reports and track revenue and attendance data.
• Contribute to outreach efforts including cold calling, email campaigns, and group presentations.
• Support and help coordinate department fundraising events including golf outings and Seahawk booster clubs (e.g., Seahawk Club, Touchdown Club, Hardwood Club).
• Supervise and train student workers in ticketing operations and game day logistics.

Preferred Skills & Experiences:

• Experience with AudienceView or similar ticketing software
• Proficiency in Adobe Photoshop or creative tools
• Customer service, sales, and cold-calling experience
• Strong written and verbal communication skills
• Organizational and multitasking abilities
• Understanding of NCAA compliance and ticket operations

Qualifications:

• Bachelor’s degree in Sport Management, Business, Communications, or related field
• Acceptance into Wagner College’s graduate program (required)
• Previous experience in ticket sales, sponsorship, fundraising, or game day/event
  operations preferred
• Ability to work evenings, weekends, and holidays as needed

Why Wagner?
This is a rare opportunity to earn your master’s degree while gaining real-world experience in
Division I college athletics. You’ll be part of a collaborative and passionate team committed to
excellence on and off the field. Wagner College provides a supportive environment that fosters
innovation, leadership, and professional growth.

To Apply:
Interested candidates should submit a cover letter, resume, and references to:
Richard Behan - Associate Athletic Director for External Relations
[e-mail]
Applications will be accepted until the position is filled.