Graduate Assistant - Ticketing and Sales

Washburn University; Topeka (KS); On-site; USD 10,000 - 60,000; Full time

Job summary

Washburn University seeks a dedicated Graduate Assistant for Ticketing and Sales to support their Athletics Department. The role involves enhancing the fan experience through ticket operations, customer service, and corporate sponsorship development. Ideal for graduate students pursuing careers in sports management, this position offers valuable hands-on experience while contributing to the competitive MIAA.

Benefits

Stipend

Meal Plan Provided

Qualifications

• Job contingent on admission and enrollment into the Washburn University Graduate School.
• Minimum cumulative GPA of 2.5 required.
• Availability to work evenings and weekends for athletic events.

Responsibilities

• Assist with season ticket renewals and ticket sales for major sports.
• Support game day box office operations and customer service.
• Manage camp registrations and resolve ticketing issues.

Skills

Problem Solving

Organizational Skills

Communication Skills

Education

Bachelor's degree

Tools

Hometown Ticketing

Google Sheets

Microsoft 365

Adobe Creative Suite

Job description

Position Title: Graduate Assistant - Ticketing and Sales

Department: Athletics

Advertised Pay: Stipend + Meal Plan Provided

Campus Location:Washburn University

Position Summary: This position offers a unique opportunity for a highly motivated and detail-oriented individual to gain hands-on experience in intercollegiate athletics. The selected candidate will play a vital role in supporting Washburn Athletics’ ticketing and sales efforts, enhancing customer service operations, and contributing to the development of corporate sponsorships. Reporting directly to the Director of Sales, the Graduate Assistant for Ticketing and Sales will assist with all aspects of ticket operations and revenue generation, helping to elevate the fan experience and drive engagement within the highly competitive Mid-America Intercollegiate Athletics Association (MIAA), the premier conference in NCAA Division II.

This position is ideal for a graduate student pursuing a career in sports management, sales, or athletic administration.

Essential Functions:
-Assist with season ticket renewals and ticket sales for football, men’s basketball, and women’s basketball.
-Support game day box office operations, including setup, ticket sales, and troubleshooting for all ticketed events, including football, volleyball, and basketball.
-Manage camp registrations, including online setup, registration tracking, and customer communication.
-Resolve ticketing issues and provide top-tier customer service through in-person, phone, and email support.
-Assist with player passlist and Washburn Student All-Sport Pass registration.
-Assist with the preparation of corporate sponsorship proposals, presentations, and other sales materials.
-Research and develop sales leads for potential corporate sponsors and maintain sponsor tracking documents.
-Help maintain and update the online ticket portal and generate sales and attendance reports.
-Collaborate with staff to ensure a professional and efficient ticketing and sponsorship experience.

Non-Essential Functions:
-Perform other job-related duties as assigned or as appropriate.

Required Qualifications:
-Bachelor's degree.
-Job contingent on admission and enrollment into the Washburn University Graduate School.
-Availability to work evenings and weekends for athletic events as required.
-Maintain a minimum cumulative and semester GPA of 2.5.
-Ability to problem solve, manage multiple tasks, adhere to deadlines, and prioritize work.

Preferred Qualifications:
-Experience with Hometown Ticketing or similar ticketing platforms, Google Sheets, Canva, Microsoft 365, and Adobe Creative Suite products.
-Background in sales, marketing, or sponsorships, particularly in a collegiate or sports setting.
-Strong interpersonal, organizational, and written communication skills.

Stipend Monthly Exempt
Background Check Required