Graduate Assistant/Proctor - eLearning Testing Center

University of Central Oklahoma; Edmond (OK); On-site; USD 20,664 - 27,552; Part time

Job summary

The University of Central Oklahoma is seeking a Graduate Assistant/Proctor for the eLearning Testing Center. This role involves proctoring exams, customer service, data management and utilizing various computer applications including Microsoft Office.

Successful candidates will have a Bachelor’s degree, be a current graduate student at UCO, and possess strong organizational and communication skills. The position offers up to 25 hours of work per week and requires adherence to enrollment criteria.

Qualifications

• Must be enrolled at least half-time to be eligible to work as a student employee.
• Ability to learn new skills and remain calm under pressure.
• Dependable, punctual, and maintain confidentiality.

Responsibilities

• Proctoring computer exams.
• Customer service in an office setting.
• Data entry and management tasks.
• Working on special projects as assigned.

Skills

Computer literacy, including Microsoft Office suite

Ability to troubleshoot problems

Intercultural communication sensitivity

Organizational and prioritization skills

Excellent written and verbal communication skills

Education

Bachelor’s degree and Graduate Student status at UCO

Job description

Position Overview

The position is for a Graduate Assistant/Proctor for the eLearning Testing Center. The Graduate Assistant/Proctor will perform computer and customer service-related duties in an office setting. Typical duties may include but are not limited to proctoring exams, typing, filing, answering phones, customer service, scheduling appointments, completing reports, data collection, data management and/or data analysis, and use of various computer programs including Microsoft Office suite.

Hours per Week

Up to 25 hours per week.

College/Department Overview

The eLearning Testing Center is part of the Center for eLearning and Connected Environments (CeCE).

Department Specific Job Functions

• Proctoring computer exams
• Customer service related duties in an office setting
• Answering phones, greeting visitors, assisting reception area
• Data entry, data collection, data management, data analysis
• Creating reports, filing, scanning documents, answering questions
• Providing customer service to students, faculty and staff
• Working on special projects as needed
• Other duties as assigned

Enrollment Requirements

Fall/Spring Semesters: All student employees must be enrolled at least half‑time to be eligible to work any UCO student position. Half‑time enrollment for fall/spring semesters is considered 5 hours for graduates and 6 hours for undergraduates. International students must be enrolled full‑time to be eligible to work as a student employee. Full‑time enrollment is 9 credit hours for graduates and 12 credit hours for undergraduates.

Summer Semester: Student employees working regular student positions must be enrolled in at least 3 credit hours to be eligible to work during the summer. Students not enrolled in summer classes must be enrolled in fall classes in order to work during the summer, but they (and the department) will be required to pay FICA taxes. Student employees working FWSP positions must be enrolled in a minimum of 6 credit hours (if undergraduate) or 5 credit hours (if graduate) in order to work during the summer in a Federal Work Study Program position.

Enrollment Exception: If the number of credit hours needed to graduate is less than the minimum number of hours required for student employment, the student must obtain a letter from their Academic Advisor (stating the number of hours needed to graduate and anticipated graduation date) and submit it to Human Resources. This pertains to both regular and Federal Work Study Program positions. Contact [e-mail] for more information.

Qualifications/Experience Required

• Bachelor’s degree and Graduate Student status at UCO
• Computer literacy, including Microsoft Office suite
• Ability to troubleshoot problems
• Willingness to learn about and sensitively work with people from various backgrounds and experiences
• Intercultural communication sensitivity and good interpersonal skills
• Organizational and prioritization skills
• Dependability, punctuality, and confidentiality
• Excellent organization, problem solving abilities, written and verbal communication skills
• Ability to remain calm under pressure
• Dedication to accuracy and excellence, thoroughness, attention to detail, initiative, willingness to learn new skills

Physical Demands

Reasonable accommodation, in accordance with ADA requirements, may be made upon request to enable individuals with disabilities to perform essential functions.