Graduate Assistant, Library Services

Barry University; Miami Shores (FL); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Tuition assistance

Paid time off

Wellness programs

Job summary

Barry University in Florida is seeking an Interlibrary Loan Graduate Assistant to support borrowing and lending activities, verify bibliographic information, and help deliver materials to patrons. The role involves processing requests, answering inquiries, and maintaining accurate records in a dynamic academic library environment.

The position emphasizes customer service, access troubleshooting, and collaboration with library staff.

Qualifications

• Bachelor's degree required; enrollment in a graduate degree program; must be in good academic standing.
• Proficient in Microsoft Office and standard library tech; strong written and verbal communication.
• Ability to manage multiple priorities and meet deadlines in a busy academic environment.
• Experience or comfort with library systems and information resources is preferred.

Responsibilities

• Review, verify, and process interlibrary loan requests using library platforms and catalogs.
• Retrieve, package, label, and deliver material to patrons and partner institutions.
• Scan, edit, and deliver articles and chapters in compliance with copyright guidelines; manage queues.
• Provide customer service via email, phone, and in person regarding status, renewals, and policies.
• Maintain transaction records, reports, and logs; assist with documentation and projects.

Skills

Strong communication

Customer service

Multitasking

Office software

Education

Bachelor's degree

Enrollment in graduate program

Tools

Canvas

Job description

Summary Interlibrary Loan Graduate Assistant supports the efficient sharing of library resources by assisting with the borrowing and lending of materials between libraries. Working under the supervision of interlibrary loans supervisor, this position processes interlibrary loan requests, verifies bibliographic information, communicates with partner institutions, and helps ensure the delivery of materials to patrons. The Graduate Assistant maintains accurate records, provides customer service to library patrons, and assists with troubleshooting access and fulfillment issues. This role offers valuable experience in resource sharing, library systems, information access, and academic library operations while contributing to the library's mission of expanding access to scholarly resources.

Essential Functions

• Review, verify, and process incoming and outgoing interlibrary loan requests using library resource-sharing platforms; confirm request accuracy and availability of materials through library catalogs and databases.
• Retrieve, package, label, and distribute requested library materials while supporting collection access and resource-sharing initiatives.
• Scan, edit, and electronically deliver journal articles, book chapters, and other materials in compliance with copyright and fair-use guidelines; maintain request queues and resolve processing issues.
• Provide customer service to faculty, students, and staff by responding to inquiries regarding request status, renewals, citations, billing concerns, and resource-sharing policies through email, phone, and in-person interactions.
• Maintain accurate transaction records, statistical reports, and activity logs; assist with departmental documentation, policy updates, special projects, and other library support activities.

Qualifications/Requirements

• Bachelor's Degree required Enrollment in a graduate degree program Must be in good academic standing and meet all departmental and university requirements for graduate assistantship eligibility.
• Strong written and verbal communication skills, with the ability to provide clear feedback and interact professionally with students, faculty, and staff.
• Ability to manage multiple priorities, maintain accurate records, meet deadlines, and work effectively during high-volume academic periods.
• Proficiency with common technology tools, including Microsoft Office and learning management systems such as Canvas.

Scheduled Weekly Hours: 20

Benefits

• Barry University offers a comprehensive benefits package to full-time employees that includes health, dental, vision, life insurance, retirement, tuition assistance, paid time off and work/life balance initiatives such as wellness programs, spirituality in the workplace, and training and development.

Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

Barry University is a private Catholic institution with a history of academic excellence. Founded in 1940 by the Adrian Dominican Sisters, Barry University now offers more than 100 undergraduate, master, professional, and doctoral degree programs.

Barry University provides a nurturing environment built on strong values, mutual respect, and collaborative service to the community. The University seeks to recruit and retain a diverse group of student-centered faculty and staff who are dedicated to activities that enhance the quality of University life. The Barry experience fosters individual and communal transformation where learning leads to knowledge and truth, reflection leads to informed action, and a commitment to social justice leads to collaborative service.

Barry University does not discriminate on the basis of race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, gender expression, genetic information, familial status, marital status, pregnancy, age, disability status or veteran status. This policy applies to students, employees, applicants and trustees with respect to participation in any program, benefit, activity or student/employment opportunity offered by the University.

Every member of the University community is expected to uphold this policy as a matter of mutual respect and fundamental fairness in human relations. Every student of this institution has a responsibility to conduct himself/herself in accordance with this policy as a condition of enrollment. Further, every University employee has an obligation to observe Barry University policies and implementation of federal and state law as a term of employment. No person shall be retaliated against for reporting violations or concerns about prohibited discrimination or bias through appropriate University channels.