Graduate Area Supervisor, Graduate Admissions Processing

The Chronicle Of Higher Education, Inc.; Salt Lake City (UT); On-site; USD 40,000 - 41,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. in Salt Lake City is seeking a Graduate Area Supervisor for Graduate Admissions Processing. The role oversees workflows, coordinates assignments, and ensures policy compliance.

The position is office-based with potential after 90 days to work up to three days remotely, subject to management approval. Responsibilities include supervising daily activities, training staff, evaluating graduate applications, handling escalated inquiries, and supporting

Qualifications

• Five years of experience in a related field, with two years in a supervisory role, or equivalent experience.
• Applicants must demonstrate the ability to perform the essential functions of the job as outlined.
• Preference for familiarity with graduate admissions practices of the University of Utah.

Responsibilities

• Supervise processes and workflow, including prioritizing daily work activities and evaluating outcomes.
• Assist in training staff in requisite skills for daily workload management.
• Serve as a resource to identify, research and resolve problems and complaints.
• Evaluate graduate applications and relevant materials.
• Handle escalated cases and queries.
• Coordinate and oversee task scheduling.
• Build and update resources for the graduate area.
• Provide all aspects of graduate admissions support to staff, students and departments.
• Assist other areas as requested.
• Other duties as assigned

Skills

Supervisory experience

Graduate admissions

Organizational skills

Communication skills

Job description

Graduate Area Supervisor, Graduate AdmissionsProcessing

A Graduate Area Supervisor will oversee workflows and processes by coordinating and overseeing work assignments for graduate admissions operations. They'll ensure relevant policies, procedures, and laws are followed. Participate in the interview process as well as assess, develop, and provide training for new and existing employees. Assist other areas as requested and learn relevant processes and skills. Handle escalated inquiries from students, departments and staff. Evaluate escalated graduate admissions applications. They may also assist in program management, department relations, etc.
Staff are required to be in the office; this is not a remote position. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely, although this is subject to change.

Responsibilities

• Supervise processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes
• Assist in training staff in requisite skills for daily workload management
• Serve as a resource to identify, research and resolve problems and complaints
• Evaluate graduate applications and relevant materials
• Handle escalated cases and queries
• Coordinate and oversee task scheduling
• Build and update resources for the graduate area
• Provide all aspects of graduate admissions support to staff, students and departments
• Assist other areas as requested
• Other duties as assigned

Minimum Qualifications

Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description

Preferences

Preference will be given to candidates familiar with the graduate admissions practices of the University of Utah.

We will look for candidates that have demonstrated organizational, human relations and effective communication skills. Written communication is a significant part of this role, and applicants will be evaluated based on the provided samples.

Special Instructions

Full Time or Part Time? Full Time

Work Schedule Summary: Monday-Friday (8am -5pm)

Department: 00295 - Office of Admissions

Location: Campus

Pay Rate Range: $19.25 per hour

Close Date: 11/11/2026

Open Until Filled: