Graduate Area Supervisor, Graduate Admissions Processing

University of Utah; Salt Lake City (UT); On-site; USD 34,000 - 46,000; Full time

Job summary

The University of Utah is seeking a Graduate Area Supervisor to coordinate graduate admissions workflows and oversee staff. The role involves supervising work assignments, participating in interviews, and providing training to new and existing employees to ensure policy compliance.

Office-based position with potential after 90 days for up to three remote days per week, subject to management approval and change. Work schedule is typically Monday–Friday, 8am–5pm, in the Office of Admissions.

Qualifications

• Five years of related experience with two years in a supervisory role.
• Knowledge of department equipment, systems and procedures.
• Strong organizational, human relations and effective communication skills.
• Some assignments may require additional licensures or registrations.
• Applicants must demonstrate the potential ability to perform essential functions.

Responsibilities

• Supervise processes and workflow, prioritizing daily work activities and recommending changes.
• Assist in training staff in requisite skills for daily workload management.
• Serve as a resource to identify, research and resolve problems and complaints.
• Evaluate graduate applications and relevant materials.
• Handle escalated cases and queries.
• Coordinate and oversee task scheduling.
• Build and update resources for the graduate area.
• Provide graduate admissions support to staff, students and departments.
• Assist other areas as requested.
• Other duties as assigned.

Skills

Supervisory experience

Organizational skills

Communication skills

Experience in admissions or related

Policy and procedure knowledge

Job description

Job Summary

A Graduate Area Supervisor will oversee workflows and processes by coordinating and overseeing work assignments for graduate admissions operations. They'll ensure relevant policies, procedures, and laws are followed. Participate in the interview process as well as assess, develop, and provide training for new and existing employees. Assist other areas as requested and learn relevant processes and skills. Handle escalated inquiries from students, departments and staff. Evaluate escalated graduate admissions applications. They may also assist in program management, department relations, etc. Staff are required to be in the office; this is not a remote position. After 90 days and with management approval, employees may have the opportunity to work up to three days a week remotely, although this is subject to change.

Responsibilities

• Supervise processes and workflow, including prioritizing daily work activities, evaluating outcomes and recommending changes
• Assist in training staff in requisite skills for daily workload management
• Serve as a resource to identify, research and resolve problems and complaints
• Evaluate graduate applications and relevant materials
• Handle escalated cases and queries
• Coordinate and oversee task scheduling
• Build and update resources for the graduate area
• Provide all aspects of graduate admissions support to staff, students and departments
• Assist other areas as requested
• Other duties as assigned

Minimum Qualifications

Five years of experience in a related field, with two of those years working as a supervisor, or equivalency (one year of education can be substituted for two years of related work experience); knowledge of related trade or department specific equipment, systems and procedures. Demonstrated organizational, human relations and effective communication skills are also required. Some areas of assignment may require additional experience, specific licensures or registrations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description

Preferences

Preference will be given to candidates familiar with the graduate admissions practices of the University of Utah.

We will look for candidates that have demonstrated organizational, human relations and effective communication skills. Written communication is a significant part of this role, and applicants will be evaluated based on the provided samples.

Special Instructions

Requisition Number: PRN45893B

Full Time or Part Time? Full Time

Work Schedule Summary: Monday-Friday (8am -5pm)

Department: 00295 - Office of Admissions

Location: Campus

Pay Rate Range: $19.25 per hour

Close Date: 11/11/2026

Open Until Filled