Graduate Admissions Specialist, Student Success Systems

Arizona State University; Glendale (AZ); On-site; USD 46,000 - 50,000; Full time

Job summary

Arizona State University seeks a Graduate Admissions Specialist within the Office of Academic and Career Success, Mary Lou Fulton College for Teaching and Learning Innovation. The role focuses on advanced evaluation of graduate applications, including complex and high-risk cases, ensuring accuracy, consistency, and compliance across reviews.

Responsibilities include managing a caseload, guiding team members on nuanced scenarios, and collaborating with admissions leadership, advising, faculty,

Qualifications

• Associate's degree and one year of relevant experience or an equivalent combination of experience and training.

Responsibilities

• Advanced evaluation of complex graduate admissions files and international transcripts.
• Conduct GPA calculations and credential assessments.
• Ensure quality and alignment with program requirements across evaluations.
• Process admission recommendations following institutional guidelines.

Education

Associate's degree

Tools

Salesforce

Job description

Graduate Admissions Specialist, Student Success Systems

Campus: West

JR129146

End Date: November 27, 2026

Minimum Qualifications:

Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $46,300 - $50,000 per year; offer dependent upon experience

Mary Lou Fulton College for Teaching and Learning Innovation is seeking a qualified individual for the position of Graduate Admissions Specialist in the Office of Academic and Career Success. This position provides advanced application evaluation and processing support for graduate admissions with a focus on complex, high-risk, and specialized application cases. This role serves as a subject matter expert in admissions review ensuring accuracy, consistency, and compliance across application evaluations. In addition to managing a caseload, the Specialist supports workflow stability by assisting with prioritization, resolving complex issues, and providing guidance to team members on nuanced application scenarios. This role collaborates closely with admissions leadership, advising, faculty, and Graduate College partners to ensure high-quality admissions decisions and efficient processing.

Advanced Application Evaluation and Processing

• Review and evaluate complex application files, including atypical academic histories, international transcripts, and special cohort applicants.


• Conduct detailed GPA calculations and credential assessments.


• Assess application materials for quality, completeness, and alignment with program requirements.


• Process admission recommendations in accordance with institutional and program guidelines.

Complex Case Resolution and Escalation Support

• Serve as a resource for complex or unclear application cases.


• Collaborate with faculty, Graduate College, and internal stakeholders to resolve issues.


• Identify discrepancies, risks, or concerns in application materials.


• Escalate cases appropriately while providing informed recommendations.


• Collaborate with advising teams, faculty, Graduate College, and enrollment partners.

Workflow Support and Prioritization

• Monitor application pipeline and adjust priorities based on deadlines and volume.


• Support workflow continuity by assisting with high-volume periods or backlog.


• Identify bottlenecks or workflow challenges and communicate to the Sr. Coordinator.


• Assist with tracking special cohorts and priority applications.


• Support coordination of admissions decisions and student transitions to advising.

Applicant Communication and Support

• Respond to applicant inquiries related to complex or escalated issues.


• Provide clear guidance on application requirements, deficiencies, and next steps.


• Communicate admission decisions and required follow-up actions.


• Assist with communication and alignment for special cohorts and programs.

Systems Accuracy and Data Integrity

• Maintain accurate records in Salesforce and related systems.


• Track application status, documentation, and communication.


• Identify discrepancies and ensure data accuracy.


• Support use of templates, reports, and tracking tools.

Desired Qualifications:

• Knowledge of the principles, practices, and procedures pertaining to university admissions.


• Experience in applying the principles, techniques, and methods of teamwork, compromise, and collaboration to produce desired outcomes.


• Experience in working effectively in an environment subject to regular interruptions, multi-tasking, and re-prioritizing potentially conflicting assignments.


• Experience in rapidly adapting and effectively utilizing new technology, practices, policies, and methods.


• Experience in establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties.


• Strong analytical and evaluation skill


• Experience assessing complex academic records and application materials


• Experience in providing thorough and complete attention to detail, following multi-stepped processes, and maintaining accurate records.


• Experience managing high-volume and complex workloads


• Ability to demonstrate sensitivity to needs of a student population.


• Evidence of effective communication.


• Activities are performed in an environmentally controlled office setting and involve extended periods of sitting, keyboarding, and use of a computer mouse.


• Position may require travel between campus locations or buildings for meetings or job-related tasks.


• MLFC supports flexible work options for certain positions, such as alternate work schedules and hybrid remote arrangements, subject to approvals per ASU policy.

Department Statement:

ASU’s Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU’s charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.