Professional Licensure Associate

Arizona State University; Glendale (AZ); Hybrid; USD 52,000 - 65,000; Full time

Job summary

Arizona State University, Mary Lou Fulton College for Teaching and Learning Innovation, seeks an Administrative Operations Specialist 2 to support licensure processes for teacher candidates. You will issue Institutional Recommendations, verify documentation, and ensure compliance with Arizona and state-specific licensure rules.

The role requires a Bachelor's degree with 3 years of related experience or equivalent; a Master’s in a regulatory-related field strengthens candidacy.

Qualifications

• Bachelor's degree with 3 years of relevant experience or equivalent combination of education and experience.
• Experience interpreting and applying policy directives in higher education or governmental settings.
• Familiarity with ADE teacher and education administrator certification policies and procedures.

Responsibilities

• Process and issue Institutional Recommendations per state requirements.
• Maintain knowledge of Arizona teacher certification requirements and other states' requirements.
• Research and communicate state-specific certification requirements and licensure procedures.
• Prepare and review student licensure documentation accurately and timely.
• Provide guidance on certification requirements and licensure steps.

Skills

Strong communication

Attention to detail

Analytical thinking

Education

Bachelor's degree

Master's degree or higher in education administration, law, policy analysis, or regulatory-related areas

Tools

Microsoft Office

Salesforce

Analytics databases

Job description

Job Profile:

Administrative Operations Specialist 2

Job Family:

Administrative Operations

Time Type:

Full time

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:

Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description:

Salary Range: $51,500 - $65,000 per year; DOE

The Professional Licensure Associate supports the professional licensure and certification processes for students enrolled in the Mary Lou Fulton College for Teaching and Learning Innovation (MLFC) programs. This position assists with issuing Institutional Recommendations, completing required student documentation, and providing accurate information regarding teacher certification requirements in Arizona and other states where the College's programs are offered. The Associate works collaboratively with students, faculty, staff, and external stakeholders to facilitate licensure processes, maintain compliance with state requirements, and support timely and accurate reporting. The position also develops and maintains professional relationships with state departments of education and other licensure agencies to support effective communication and ongoing compliance.

Essential Duties:

• Process and issue Institutional Recommendations for eligible students in accordance with applicable state requirements and institutional procedures.
• Maintain working knowledge of Arizona teacher certification requirements and certification requirements in other states and territories where the College's educator preparation programs are offered.
• Research, review, and communicate state-specific certification requirements, application procedures, documentation requirements, and licensure processes.
• Complete, review, and process student forms, verification documents, and other required licensure documentation accurately and within established timelines.
• Provide students with guidance and information regarding certification requirements, required examinations, application procedures, and licensure-related next steps.
• Collaborate with faculty, staff, academic units, student services teams, and other stakeholders to coordinate licensure processes and resolve documentation or certification-related issues.
• Establish and maintain professional relationships with state departments of education, certification offices, licensure agencies, and other external contacts to obtain information, clarify requirements, and support effective communication.
• Monitor changes to state certification requirements and communicate relevant updates to appropriate stakeholders.
• Gather, organize, verify, and maintain student licensure data and documentation to support internal and external reporting requirements.
• Prepare and contribute to reports, data requests, and compliance documentation related to student certification and licensure.
• Maintain accurate records, tracking systems, and documentation related to Institutional Recommendations, student eligibility, and certification processes.
• Respond to inquiries from students, faculty, staff, and external agencies regarding licensure procedures, documentation, and requirements.
• Identify opportunities to improve licensure workflows, documentation practices, communication, and administrative processes.
• Perform other related duties as assigned.

Desired Qualifications:

• A master's degree or higher in education administration, law, policy analysis, or other regulatory-related areas.
• Two or more years of direct experience interpreting and applying policy directives in a higher education or governmental setting.
• Experience performing institutional recommendation operations for a higher education institution or state teacher certification agency.
• Conversant with the State of Arizona Department of Education (ADE) teacher and education administrator certification policy and procedure.
• Familiarity with the ADE process for granting institutional recommendations.
• Knowledge of teacher certification and professional licensure processes, including Institutional Recommendations and state-specific application requirements.
• Ability to learn, interpret, and apply Arizona certification requirements and the requirements of other states and territories where educator preparation programs are offered.
• Strong research, analytical, and information-gathering skills to identify, interpret, and communicate licensure requirements accurately.
• Strong communication skills
• Ability to establish and maintain effective working relationships with students, faculty, staff, state agency representatives, and other stakeholders.
• Strong customer service and interpersonal skills, with a commitment to providing timely, accurate, and professional support.
• Excellent organizational skills and attention to detail when processing student documentation, verifying eligibility, maintaining records, and preparing reports.
• Ability to manage multiple priorities, meet deadlines, and maintain accuracy in a detail-oriented environment.
• Proficiency with Microsoft Office applications, Salesforce, Analytics databases
• Ability to gather, analyze, organize, and report data accurately to support institutional and state reporting needs.
• Ability to work independently while contributing effectively to a collaborative team environment.
• Flexibility and adaptability in responding to changing state regulations, certification requirements, and institutional procedures.
• Commitment to continuous learning and maintaining current knowledge of professional licensure and certification practices.

Working Environment:

• Activities are performed in an environmentally controlled office setting and involve extended periods of sitting, keyboarding, and use of a computer mouse.
• Position may require travel between campus locations or buildings for meetings or job-related tasks.
• MLFC supports flexible work options for certain positions, such as alternate work schedules and hybrid remote arrangements, subject to approvals per ASU policy.

Department Statement:

ASU's Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems. Aligned with ASU's charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: West

Funding:

No Federal Funding

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

A fingerprint check is not required for this position.