Graduate Admissions Advisor

Post University; Waterbury (CT); Vor Ort; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Post University is seeking a Graduate Admissions Advisor in Waterbury, CT for its accelerated degree programs. The role focuses on timely, customer-focused responses to inquiries and guiding prospective students toward online and evening/weekend options.

You will engage mainly by phone, with occasional in-person interviews, and collaborate with Financial Aid and Student Information to support enrollment and advising needs. A strong sales and service background is preferred.

Qualifikationen

• Bachelor’s degree; Master’s Degree preferred or in progress.
• Experience in higher-education admissions and/or recruiting with a consultative sales approach.
• Prior sales, call center, customer service, and/or marketing experience is a plus.
• Superior relationship-building, teamwork, and communication skills with excellent phone presence.
• Excellent organizational and interpersonal skills.
• Proficiency in Microsoft Office, Internet applications, and database software.
• Self-starter with ability to multitask.
• Team-oriented and objective-focused.
• Flexible to adapt to a changing environment.

Aufgaben

• Foster the Post culture and collaboration across University teams.
• Promptly respond to student inquiries regarding Post University and programs.
• Conduct telephone and in-person interviews to match online degree programs to goals.
• Follow up with applicants and record results in the database for enrollment
• Assist students with financing and advising needs in coordination with Financial Aid.
• Participate in student registration and activities to promote awareness, retention, and success.
• Meet and ideally exceed enrollment goals.
• Attend weekly team meetings and share best practices.
• Understand policies, procedures, and laws regarding higher education enrollment.
• Data entry of enrollment information and related documentation.

Jobbeschreibung

Job Summary

A Post University Graduate Admissions Advisor (in our Accelerated Degree Program) is responsible for responding to student inquiries regarding graduate admission to the University’s online and evening & weekend programs in a timely and customer-focused manner. You will need excellent communication, listening, customer service, and sales skills to excel in this high-volume, customer-driven position.

Job Summary

A Post University Graduate Admissions Advisor (in our Accelerated Degree Program) is responsible for responding to student inquiries regarding graduate admission to the University’s online and evening & weekend programs in a timely and customer-focused manner. You will need excellent communication, listening, customer service, and sales skills to excel in this high-volume, customer-driven position.

Schedule: Sunday through Thursday or Tuesday through Saturday with one late night until 8:30 pm EST.

Pay: $47,000.00/annually; $22.60/hour

Essential Functions

• Foster the Post culture to Make It Personal by working cross-functionally across the University and enhancing the culture of collaboration and respect among all Faculty, Associates, and Students.
• Promptly respond to student inquiries regarding Post University and our program offerings.
• Conduct mostly telephone and occasional in-person interviews to help prospective students identify their interests and choose an online degree program that fits their personal and career goals.
• Follow up with prospective students/applicants and record results in the database to ensure excellent customer service throughout the enrollment process.
• Work closely with the Financial Aid, Office of Student Information, and other supporting departments to assist students with their financing and advising needs.
• Participate in student registration and development activities designed to promote student awareness, retention, and success.
• Meet & ideally exceed established team and individual enrollment goals.
• Participate in weekly team meetings to address best practices and strategies.
• Understand all applicable policies, procedures, regulations, and laws regarding higher education enrollment.
• Data entry of student enrollment information to ensure full and proper documentation.
• Perform other related duties as assigned.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills, And Abilities

• Bachelor’s degree; Master’s Degree is preferred or in the process of completion.
• Experience in higher-education admissions and/or recruiting positions with a consultative sales approach to successfully promote our program is desired.
• Prior sales, call center, customer service, and/or marketing experience is a plus.
• Superior relationship‑building, teamwork, and communication skills, including an excellent phone presence and personality.
• Excellent organizational and interpersonal skills.
• Excellent PC skills and proficiency in Microsoft Office, Internet applications, and database software are a must.
• Must be a highly motivated self-starter with the ability to multitask.
• Must be able to work in a team-oriented, objective-focused environment
• Flexibility to adapt to a changing and dynamic environment.