Graduate Admissions Advisor

Post University; Waterbury (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Graduate Admissions Advisor to engage with prospective students in a dynamic environment. This role focuses on providing exceptional customer service, guiding students through the admissions process, and fostering a collaborative culture. Ideal candidates will possess strong communication, sales, and organizational skills, along with a passion for helping students achieve their educational goals. Join a team that values respect and collaboration, and make a meaningful impact on students' lives while driving enrollment success in a fast-paced, customer-driven setting.

Qualifications

• Bachelor's degree required; Master's preferred.
• Experience in admissions or recruiting with a sales approach is desired.

Responsibilities

• Respond to student inquiries about graduate admissions promptly.
• Conduct interviews to help students choose suitable online degree programs.
• Meet and exceed enrollment goals while ensuring excellent customer service.

Skills

Communication Skills

Customer Service

Sales Skills

Organizational Skills

Interpersonal Skills

Teamwork

Motivation

Flexibility

Education

Bachelor's Degree

Master's Degree (preferred)

Tools

Microsoft Office

Database Software

Internet Applications

Job description

JOB SUMMARY:

A Post University Graduate Admissions Advisor (in our Accelerated Degree Program) is responsible for responding to student inquiries regarding graduate admission to the University’s online and evening & weekend programs in a timely and customer-focused manner. You will need excellent communication, listening, customer service, and sales skills to excel in this high volume, customer-driven position.

ESSENTIAL FUNCTIONS:

• Foster the Post culture to Make It Personal by working cross-functionally across the University and enhancing the culture of collaboration and respect among all Faculty, Associates, and Students.
• Promptly respond to student inquiries regarding Post University and our program offerings.
• Conduct mostly telephone and occasional personal interviews to help prospective students identify their interests and choose an online degree program that fits their personal and career goals.
• Follow-up with prospective students/applicants and record results in the database to ensure excellent customer service throughout the enrollment process.
• Work closely with the Financial Aid, Office of Student Information, and other supporting departments to assist students with their financing and advising needs.
• Participate in student registration and development activities designed to promote student awareness, retention, and success.
• Meet & ideally exceed established team and individual enrollment goals.
• Participate in weekly team meetings to address best practices and strategies.
• Understand all applicable policies, procedures, regulations, and laws regarding higher education enrollment.
• Data entry of student enrollment information to ensure full and proper documentation.
• Perform other related duties as assigned.

QUALIFICATIONS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Bachelor’s degree; Master’s Degree is preferred or in the process of completion.
• Experience in higher-education admissions and/or recruiting positions with a consultative sales approach to successfully promote our program is desired.
• Prior sales, call center, customer service, and/or marketing experience a plus.
• Superior relationship building, teamwork, and communication skills, including an excellent phone presence and personality.
• Excellent organizational and interpersonal skills.
• Excellent PC skills and proficiency in Microsoft Office, Internet applications, and database software are a must.
• Must be a highly motivated self-starter with the ability to multi-task.
• Must be able to work in a team-oriented, objected-focused environment
• Flexibility to adapt to a changing and dynamic environment.