Admissions Advisor ASC

Post University; Waterbury (CT); Remote; USD 45,000 - 60,000; Full time

Job summary

Post University is seeking an Admissions Advisor to guide prospective students through the enrollment process. The role involves conducting interviews, providing information on programs and financing options, and ensuring a smooth transition for students. Ideal candidates will have a Bachelor's degree and strong communication skills.

Qualifications

• 3-5 years of related experience or equivalent.
• Experience in admissions counseling or inside sales is a plus.

Responsibilities

• Conduct interviews to qualify candidates and present program features.
• Maintain knowledge of course offerings and assist with student transitions.
• Respond promptly to student inquiries to provide excellent customer service.

Skills

Communication

Customer Service

Organizational Skills

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree

Job description

For more than 130 years, Post has focused on student success, with thousands of students in online, main campus, undergraduate, and graduate programs. We continuously seek unique talents to lead us in serving our students and each other. Our team boasts diverse backgrounds and expertise, enriching our decision-making with multiple perspectives. Post University currently offers the opportunity to work remotely in various states across the U.S.

Job Title: Admissions Advisor

Department: American Sentinel College of Nursing & Health Sciences

Reports to: Assistant Director Admissions and Team Lead

FLSA: Non-Exempt

Overall Purpose of the Job:

Under the guidance of the Director of Admissions, Assistant Director of Admissions, and the Team Lead, the Admissions Advisor is responsible for ethically advising students regarding enrollment, working within the institution's standards and guidelines.

Duties:

1. Conduct interviews via phone, email, or text to qualify candidates, present program features and benefits, and prepare students to start courses.
2. Uphold high standards of ethics and honesty when providing information on educational programs, costs, and payment options.
3. Address student concerns and assist with their transition into school.
4. Clearly communicate the responsibilities of students for successful enrollment, engagement, and graduation.
5. Maintain comprehensive knowledge of the institution's catalog and website to explain course offerings and help select suitable programs.
6. Understand and explain tuition financing options, including in-house financing, military, and employer reimbursement.
7. Explain student responsibilities and basic program eligibility requirements.
8. Coordinate with other departments to meet individual student needs.
9. Solicit referrals from prospective students.
10. Participate actively as a team player.
11. Respond promptly to all student inquiries to provide excellent customer service.
12. Perform other duties as assigned.

Job Knowledge and Experience:

Bachelor's degree with 3-5 years of related experience or equivalent; experience in admissions counseling or inside sales is a plus.

Skills:

• Effective written and oral communication skills.
• Ability to develop ideas logically and express thoughts clearly.
• Ability to establish and maintain professional relationships.
• Discretion in handling confidential information.
• Ability to multitask and prioritize effectively.
• Strong interpersonal, organizational, and customer service skills.

Core Competencies:

• Professional Integrity: Sharing accurate information, maintaining confidentiality, and acting responsibly.
• Dependability: Following instructions, responding to management, and completing tasks timely.
• Ethics: Respectful treatment, integrity, and organizational commitment.
• Communication: Clear, persuasive, and adaptable communication skills.
• Problem Solving: Timely issue resolution and analytical skills.
• Professionalism: Respectful and responsible behavior under pressure.
• Quality Management: Continuous improvement and accuracy in work.