Government Technical Success Leader

OpenAI; Washington (District of Columbia); On-site; USD 220,000 - 320,000; Full time

Job summary

OpenAI is seeking a strategic, deeply technical leader to serve as the Head of Government Technical Success in Washington, DC. You will oversee the government customer lifecycle, from pre‑sales to production adoption, and partner with cross‑functional teams to deliver measurable mission impact for federal, state, local, and international governments.

You will build and lead a high‑performing technical success organization, design a seamless government client journey, and champion responsible AI

Responsibilities

• Set and continuously refine the strategy, operating model, and priorities for Government Technical Success, aligning the organization to OpenAI’s broader objectives and the distinct needs of government customers.
• Build and lead an organization of technical success personnel, including hiring, organizational design, manager development, career growth, and high standards for technical and customer-facing excellence.
• Create a seamless technical journey for government customers, including discovery and technical qualification through architecture, prototyping, production deployment, enablement, adoption, and ongoing value realization.
• Partner with Government Sales and account leaders on technical strategy, account planning, resource allocation, and engagement models, enabling the team to focus its deepest support on the opportunities with the greatest mission value and strategic importance.
• Serve as a technical executive sponsor for OpenAI’s most strategic government and partner relationships. Build trust with senior mission leaders, CIOs, CTOs, CISOs, technical teams, and other key government stakeholders.
• Guide internal teams and customers through security, privacy, identity, data handling, governance, accessibility, integration, compliance, procurement, accreditation, and change management requirements.
• Ensure customers can successfully evaluate, configure, integrate, deploy, and adopt OpenAI products in government environments, including ChatGPT Enterprise, Codex, the OpenAI API, and emerging capabilities.
• Establish clear measures of technical success across the customer lifecycle, including technical qualification, deployment velocity and quality, production use, activation and sustained adoption, account health, renewal and expansion, customer satisfaction, and demonstrated mission outcomes.
• Scale the organization’s impact through reusable playbooks, reference architectures, demos, prototypes, workshops, training, community resources, implementation patterns, and partner enablement.
• Develop strong operating partnerships with systems integrators, cloud and technology partners, and implementation teams that help government customers move from experimentation to durable production deployments.
• Represent the technical voice of government customers by synthesizing field patterns, use cases, blockers, product gaps, and emerging requirements into feedback for Product, Engineering, Research, Security, and Policy teams.
• Anticipate customer and market challenges, intervene directly on critical engagements, and bring clarity to ambiguous or high-stakes situations.
• Champion a customer‑first and mission‑first culture that pairs urgency with safety, responsibility, public trust, and long‑term stewardship.

Job description

OpenAI is seeking a strategic, deeply technical leader to serve as the Head of Government Technical Success in Washington, DC. You will oversee the government customer lifecycle, from pre‑sales to production adoption, and partner with cross‑functional teams to deliver measurable mission impact for federal, state, local, and international governments.

You will build and lead a high‑performing technical success organization, design a seamless government client journey, and champion responsible AI