Government Security Operations Center (GSOC) Communications Systems Operator (CSO) Liaison

DecisionPoint Corporation; Westphalia (MD); On-site; USD 98,000 - 109,000; Full time

Job summary

DecisionPoint Corporation seeks a Government Security Operations Center Communications Systems Operator Liaison to support the U.S. Air Force Executive Airlift Communications Network program.

The liaison will provide subject-matter expertise on airborne Mission Communications Systems and assist with monitoring and resolving communications issues affecting executive aircraft. The CSO Liaison will coordinate with GSOC personnel, airborne operators, and technical teams to support mission

Qualifications

• Active Top Secret clearance required.
• Bachelor's degree in IT, Telecommunications, Aviation Systems, Engineering, or related field.
• Minimum five years supporting airborne communications, mission systems, or C2 operations.
• Subject-matter expertise with Mission Communications Systems on C-32A/C-40B/C and/or C-37A/B aircraft.
• Experience troubleshooting airborne voice, video, data, or satellite communications issues.
• Experience in GSOC, NOC, or similar operational environment preferred.

Responsibilities

• Track executive aircraft in flight and assist with communications issues.
• Respond to incident calls involving airborne Mission Communications Systems.
• Provide expert guidance on MCS operations aboard specified aircraft.
• Assist onboard Communications Systems Operators with troubleshooting anomalies and outages.
• Use Command and Control tools and secure collaboration platforms to support active missions.
• Coordinate with GSOC personnel, airborne crews, network engineers and providers.
• Monitor communications status and identify recurring issues and trends.
• Review flight-monitoring solutions and recommend improvements to processes.

Skills

Troubleshooting

Verbal communication

Documentation accuracy

Shift work (24/7/365)

Education

Bachelor's degree (IT/Telecommunications/Aviation Systems/Engineering)

Tools

Command and Control tools

Secure chat platforms

Flight-monitoring systems

Job description

Overview

DecisionPoint seeks a Government Security Operations Center Communications Systems Operator Liaison to support the U.S. Air Force Executive Airlift Communications Network program. The liaison will provide subject-matter expertise on airborne Mission Communications Systems and assist with monitoring and resolving communications issues affecting executive aircraft.

The CSO Liaison will coordinate with GSOC personnel, airborne operators, and technical teams to support mission communications, troubleshoot outages and anomalies, and improve operational awareness.

This position requires on-site performance at Joint Base Andrews, Maryland, and supports 24/7/365 mission-essential operations.

Job Locations: US-MD-Andrews AFB

Category: Information Technology

Type: Regular Full-Time

Duties & Responsibilities

The GSOC CSO Liaison will:

• Track executive aircraft in flight and assist with communications issues.
• Respond to incident calls involving airborne Mission Communications Systems.
• Provide expert guidance on MCS operations aboard C-32A, C-40B/C, and C-37A/B aircraft.
• Assist onboard Communications Systems Operators with troubleshooting anomalies and outages.
• Use Command and Control tools and secure collaboration platforms to support active missions.
• Coordinate with GSOC personnel, airborne crews, network engineers, and external service providers.
• Monitor communications status and help identify recurring issues and operational trends.
• Review flight-monitoring solutions provided by commercial satellite communications providers.
• Recommend improvements to monitoring, troubleshooting, and incident-response processes.
• Document incident details, troubleshooting actions, status updates, and resolutions.
• Support after-action reviews and trend analysis following mission-impacting events.
• Maintain awareness of aircraft communications configurations, capabilities, and operating procedures.
• Respond to urgent situations within established performance timelines.
• Maintain continuous mission support during assigned shifts, including weekends and federal holidays.

Qualifications

Clearance Requirement: Must hold an active Top Secret clearance.

Education: Bachelor's degree in Information Technology, Telecommunications, Aviation Systems, Engineering, or a related field.

Experience:

• Minimum five years of experience supporting airborne communications, mission systems, or command-and-control operations.
• Subject-matter expertise with the Mission Communications Systems of C-32A, C-40B/C, and/or C-37A/B aircraft.
• Experience troubleshooting airborne voice, video, data, or satellite communications issues.
• Experience supporting executive airlift, military aviation, or mission-critical operations.
• Experience working in a GSOC, network operations center, or comparable operational environment preferred.

Technical Knowledge:

• Knowledge of airborne Mission Communications Systems and executive aircraft communications operations.
• Familiarity with commercial satellite communications, air-to-ground connectivity, and secure communications.
• Understanding of incident response, fault isolation, escalation, and operational reporting.
• Familiarity with Command and Control tools, secure chat platforms, and flight-monitoring systems.
• Ability to interpret technical status information and communicate troubleshooting guidance to airborne operators.

Certifications:

• Relevant aviation communications, network, cybersecurity, or systems certifications preferred.
• Appropriate DoDM 8140.03 certification may be required based on assigned system access.

Skills:

• Strong troubleshooting and operational decision-making abilities.
• Excellent verbal communication and coordination skills.
• Ability to remain effective during high-visibility, time-sensitive incidents.
• Strong attention to detail and documentation accuracy.
• Ability to work rotating shifts in a 24/7/365 environment.
• Ability to perform duties on-site at Joint Base Andrews, Maryland.

Compensation: Anticipated salary range is $98,177.00-$108,877.00 per year.

Our Equal Employment Opportunity Policy

• EEO and Aff... DecisionPoint Corporation is an Equal Employment Opportunity and Aff... it is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
• Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
• Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.