Government Programs Customer Service Representative

Maximus; Balm (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Maximus is seeking a Customer Service Representative to support large-scale government programs in Florida. You will handle inbound calls, emails, and chats from citizens and program participants, providing timely information on eligibility, applications, and guidelines.

You will document interactions, adhere to privacy and compliance standards, escalate complex issues when needed, and contribute to improving citizen experiences within public-sector initiatives at Balm site.

Qualifications

• Inbound/outbound customer service experience preferred.
• Experience with government programs is a plus.
• Strong written and oral communication skills.

Responsibilities

• Handle inbound calls, emails, and chats from citizens and program participants.
• Provide timely information on eligibility, application status, and program guidelines.
• Document interactions and follow compliance and privacy standards.
• Escalate complex issues when needed.

Job description

Maximus is seeking a Customer Service Representative to support large-scale government programs in the professional, scientific, and technical services sector. In this role, you will handle inbound calls, emails, and chats from citizens and program participants, providing timely, accurate information on eligibility, application status, and program guidelines. You’ll document all interactions, follow strict compliance and privacy standards, and escalat(e?) complex issues when needed. Working in a mission-driven, collaborative environment, you’ll help improve citizen experiences and support the success of critical public-sector initiatives while gaining exposure to digital modernization and public-service operations.