Government Program Operations Manager

Bering-Alaka'ina Holdings, LLC; Washington (District of Columbia); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401K with company match

Medical insurance

Dental insurance

Disability insurance

Life insurance

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

Bering-Alaka`ina Holdings, LLC has a potential need for a Program Support Manager to provide support for our government customer in Washington, DC. The role leads location operations, staffing, and performance against contract requirements, with a focus on compliance and effective service delivery.

The position requires a Bachelor’s Degree, 8 years of progressive management experience, and strong leadership and regulatory acumen.

Qualifications

• Bachelor’s Degree required.
• PMP certification is highly desired.
• Eight (8) years of progressive management experience in a production or office environment.
• Four (4) years managing a team the size and scope of the personnel assigned to this contract.
• Four (4) years managing seasonal/temporary work force.
• Four (4) years of experience utilizing MS Word, MS Power Point, MS Excel, and MS Outlook at an advanced level.
• Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use.
• Knowledge and expertise in personnel management.
• Excellent oral and written communication skills.
• Ability to prioritize workload for large teams and possess excellent organizational skills.
• Ability to interpret and apply regulatory material.
• Capable of performing duties of any Team Leader.
• Must be bonded if performing cashier closeout functions.

Responsibilities

• Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards.
• Responsible for Daily Reporting and with input from the Government Management staff, the DPSM assigns personnel to specific work areas in order to accommodate fluctuating workloads.
• Ensures that each employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1 day after employment and ensures employees adhere to internal controls, the Privacy Act, and personally identifiable information (PII) standards.
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
• Provide timely deliverables and performance related data to the Government in order to allow adequate monitoring, oversight, and performance measurement of support services.
• Conduct continuous improvement activities to realize improved service delivery capabilities and performance.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to the activities being performed under the contract.
• Respond rapidly to additional operational support requests and provide the appropriate levels of qualified staff.
• Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies.
• May be requested to provide formal and informal briefings to visitors or at off-site conferences.
• Support USG in ongoing studies and evaluations.
• Ensure satisfactory conformance with contract provisions and performance metrics.
• Other duties as assigned by Supervisor.

Skills

Management experience

Team leadership

Communication skills

Regulatory interpretation

Prioritization & organization

Education

Bachelor's Degree

PMP certification

Tools

MS Word

MS PowerPoint

MS Excel

MS Outlook

Job description

Bering-Alaka`ina Holdings, LLC has a potential need for a Program Support Manager to provide support for our government customer in Washington, DC. The role leads location operations, staffing, and performance against contract requirements, with a focus on compliance and effective service delivery.

The position requires a Bachelor’s Degree, 8 years of progressive management experience, and strong leadership and regulatory acumen.