Deputy Program Support Manager — Government Ops

Bering-Alaka'ina Holdings, LLC; Washington (District of Columbia); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

401K plan with company match

medical, dental, disability, and life

tuition reimbursement

paid time off

11 paid holidays

Job summary

Bering-Alaka`ina Holdings, LLC is seeking a Deputy Program Support Manager to lead operations in Washington, DC and coordinate with the government customer. The role requires ensuring performance, managing staff, and delivering timely reports to support oversight and contract success.

The DPSM will oversee staffing, enforce internal controls, and drive continuous improvement while coordinating with government management and DOS/USG stakeholders.

Qualifications

• Six years of progressive management experience in a production or office environment.
• Three years managing a team the size and scope of the personnel assigned to this contract.
• Three years managing seasonal/temporary workforce.
• Three years of experience utilizing a variety of office software, specifically: MS Word, MS Power Point, MS Excel, and MS Outlook at an advanced level.
• Ability to prepare management, business, technical, and personnel reports, reviews and documents for internal and external use.
• Knowledge and expertise in personnel management.
• Excellent oral and written communication skills.
• Ability to prioritize workload for large teams and possess excellent organizational skills.
• Ability to interpret and apply regulatory material.
• Capable of performing duties of any Records Support Associate.
• Must be bonded if performing cashier closeout functions.

Responsibilities

• Oversee all operations at the assigned location and ensure excellent performance that meets all requirements and standards.
• Responsible for Daily Reporting and with input from the Government Management staff, the DPSM assigns personnel to specific work areas.
• Ensures that each employee signs an acknowledgement of the Passport Internal Controls and a Standards of Conduct within 1 day after employment.
• Hire and manage a technically proficient and professionally capable staff throughout the life of the contract.
• Provide timely deliverables and performance related data to the Government for monitoring and oversight.
• Conduct continuous improvement activities to realize improved service delivery capabilities and performance.
• Promote innovation, efficiency, and effectiveness.
• Resolve problems with minimal disruption to contract activities.
• Respond rapidly to additional operational support requests and staff needs.
• Participate in conference calls and digital video conferences with DOS and other U.S. Government agencies.
• May be requested to provide briefings to visitors or at off-site conferences.
• Support USG in ongoing studies and evaluations.
• Ensure satisfactory conformance with contract provisions and performance metrics.
• Other duties as assigned by Supervisor.

Skills

Staff management

Oral and written communication

Regulatory interpretation

Organizational skills

Personnel management

Education

Bachelor's Degree

Tools

MS Word

MS PowerPoint

MS Excel

MS Outlook

Job description

Bering-Alaka`ina Holdings, LLC is seeking a Deputy Program Support Manager to lead operations in Washington, DC and coordinate with the government customer. The role requires ensuring performance, managing staff, and delivering timely reports to support oversight and contract success.

The DPSM will oversee staffing, enforce internal controls, and drive continuous improvement while coordinating with government management and DOS/USG stakeholders.