Government Help Desk Specialist - CSR, Multi-Channel

Capitol Bridge, LLC; United States; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

401K Retirement plan

Paid Time Off

Employee Assistance Program

Paid Training

Paid Holidays

Job summary

Capitol Bridge, LLC is seeking a dynamic Customer Service Representative/Help Desk Operator for our Weston, FL site to support a government project. The role requires handling inbound calls, emails, and chat in a high-volume queue, with strict MFA identity verification and confidentiality.

Preferred candidates have 2+ years in a contact center and experience with CRM platforms (Salesforce, Zendesk, ServiceNow). Competitive benefits include health insurance, 401(k), PTO, and paid training.

Qualifications

• 2+ years of contact center customer service preferred.
• Experience with CRM platforms such as Salesforce, Zendesk, ServiceNow.
• Strong written and verbal communication skills.
• Ability to handle confidential information.
• Ability to work independently following established procedures.
• Strong troubleshooting and critical-thinking skills.

Responsibilities

• Handle a high-volume queue of inbound calls.
• Manage calls, emails, and chat across multiple software systems.
• Verify identity before sharing information using MFA.
• Research customer inquiries and provide accurate information.
• Refer callers to the program's public website when needed.
• Maintain accurate, organized case documentation and clear written communication.
• Adapt to changing operations and implement feedback quickly.

Skills

CRM experience

Communication skills

Troubleshooting/critical thinking

Independent work

2+ years contact center

Tools

Salesforce

Zendesk

ServiceNow

Job description

Capitol Bridge, LLC is seeking a dynamic Customer Service Representative/Help Desk Operator for our Weston, FL site to support a government project. The role requires handling inbound calls, emails, and chat in a high-volume queue, with strict MFA identity verification and confidentiality.

Preferred candidates have 2+ years in a contact center and experience with CRM platforms (Salesforce, Zendesk, ServiceNow). Competitive benefits include health insurance, 401(k), PTO, and paid training.