Government CX & Performance Analyst

Empower AI; Washington (District of Columbia); On-site; USD 79,000 - 123,000; Full time

Job summary

Empower AI, a government-focused AI company, seeks a Performance Management & CX Analyst for the Department of State to define CX requirements and support government workflows. The position is based in Washington, DC, and involves applying CX methodology to complex state-level programs.

Required are a Bachelor's in IT or related field, a Secret Security Clearance, and 5+ years in related roles. Prior experience in documentation and requirements gathering is preferred.

Qualifications

• Bachelor's in IT or related field.
• Secret Security Clearance.
• 5+ years of experience in relevant roles.
• Experience in documentation and requirements gathering is preferred.

Responsibilities

• Develops or modifies moderately complex information systems; analyzes business and user needs, documents requirements, and revises existing system logic difficulties as necessary.
• Applies CX best practices to the customer using a knowledge base to create conceptual business models and identify issues when selecting software packages.
• Assesses the operational baseline of an organization and helps define direction and strategy for engagements while ensuring organizational needs are addressed.
• Guides and advises less experienced Business Systems Analysts.
• Participates in phases of systems analysis and considers business implications of technology in the current environment.

Education

Bachelor's in IT or related field

Secret Security Clearance

5+ years

Job description

Empower AI, a government-focused AI company, seeks a Performance Management & CX Analyst for the Department of State to define CX requirements and support government workflows. The position is based in Washington, DC, and involves applying CX methodology to complex state-level programs.

Required are a Bachelor's in IT or related field, a Secret Security Clearance, and 5+ years in related roles. Prior experience in documentation and requirements gathering is preferred.